Sales Manager, Partner Account Management

Job Description

Job Description

The Position

CallRail is looking for a Sales Manager, Growth Partner Account Management.

This isn't a typical account management leadership role. Our Partner Account Management team works exclusively with marketing agencies and their clients — and the best person for this job has lived that world. You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform. You'll bring that lens to everything: how you coach, how you build playbooks, and how you position CallRail's value in a way that maps to how marketers actually work.

Lead and Develop the Team
Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently — through the specific lens of someone who understands agency dynamics.

• Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans
• Build and share playbooks, talk tracks, and account strategies tailored to the agency model — including how to speak to agency owners, strategists, and the end clients they serve
• Coach your reps to think like marketers: understand attribution, campaign ROI, and the metrics agencies use to demonstrate value to their clients
• Actively partner with reps on high-stakes accounts and complex negotiations
• Invest in career development for top performers; identify the next leaders on your bench
• When headcount opens up, recruit and onboard talent who can contribute quickly — ideally candidates with agency backgrounds or marketing fluency

Drive Revenue Performance

• Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
• Ensure every rep has a clear, documented growth strategy for their book — anchored in what success looks like for each agency and their client roster
• Identify at-risk accounts early — before they're in crisis — and lead intervention plays
• Run tight pipeline hygiene and deliver accurate monthly forecasts

Deploy AI as a Team Force Multiplier
One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.

• Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene
• Use AI to surface expansion signals across the book and prioritize outreach
• Model AI-enabled selling behavior for the team — not just strategy, but execution
• Continuously evaluate new tooling and methods that extend the team's capacity

Shape Go-to-Market Strategy for Your Segment

• Identify whitespace and inform pricing/packaging decisions for the agency segment
• Surface patterns across the book — competitive pressure, product friction, partner churn signals — and bring data-backed recommendations to leadership
• Collaborate with Marketing on retention campaigns, case studies, and account-based plays that resonate with how agencies think about ROI
• Partner with Product to translate customer insight into roadmap influence, particularly around features that map to agency workflows and client reporting needs
• Work with Sales Operations to improve process, tooling, and reporting infrastructure

Own Your Forecast

• Maintain a clear, current view of pipeline health across your team's book at all times
• Present pipeline and forecast weekly to the Director of Growth Account Management
• Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
• Escalate systemic issues with specificity and a point of view

• 5+ years in account management, customer success, or B2B sales — with 2+ years leading or managing a team
• Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
• Direct experience working with, selling into, or managing through marketing agencies — you understand how they're structured, how they sell to clients, and how they measure their own success
• Proven ability to coach consultative selling, account planning, and executive engagement — you make your team measurably better
• Strong forecasting skills and comfort presenting pipeline to senior leadership
• Experience shaping sales strategy at the segment level, not just executing against a playbook
• Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)
• Clear, confident communicator — you can run a high-energy team meeting and write a tight business case

• Background in marketing technology, analytics, or a platform serving agencies or SMBs
• Experience managing in high-velocity, agency-driven, or partner account environments
• Familiarity with call tracking, attribution modeling, or conversation intelligence products
• Demonstrated use of AI tools to improve team efficiency and selling

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.

Learn more:

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, radicalized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.