Customer Service Representative - DC/MD/VA

Customer Service Representative - DC/MD/VA

Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of Customer Service Representative. Job Title: Customer Service Representative. DESCRIPTION OF SERVICES: WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the "Your Metro, The Way Forward" Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.

Responsibilities: Responsible for answering and returning customer, internal and outside agencies phone calls by the next business day; Provides first line response to eligibility customer complaints by reviewing, investigating and closing cases in COM within 5 business days; Supports customers with accessibility information needs by providing first line information and assistance on MetroAccess Service, policy, and procedures.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma or GED
• Entry Level, One (1) year of customer service experience.

Location: Washington, DC / Alexandria, VA / Silver Spring, MD Schedule: Standard hours are from 8:30 a.m. to 5:00 p.m. with a one (1) hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty-seven and one-half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one-half hour unpaid lunch break. Overtime: Hours worked in excess of forty (40) hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance. Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

JAMISON CORPORATE OVERVIEW: Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business. Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment. Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.