Billing Specialist - PS HQ

Who We Are

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Billing Specialist

The Billing Specialist is responsible for the accurate and timely billing of guest services, memberships, and partner-related invoices. This role supports revenue integrity by reviewing billable activity, reconciling transactions, resolving discrepancies, and maintaining accurate billing records across systems. The ideal candidate is highly detail-oriented, service-minded, and comfortable partnering with operations, member services, and accounting teams to deliver a seamless billing experience.

This position reports directly to the Billing Supervisor and works closely with cross-functional teams to support timely, accurate, and compliant billing operations.

Responsibilities & Expectations

• Review daily reservation and service activity to verify billable items and ensure billing accuracy
• Prepare, process, and issue guest charges, incidental charges, membership invoices, and partner billing in a timely manner
• Audit daily billing transactions across locations and departments to ensure completeness, accuracy, and adherence to established procedures
• Investigate and resolve billing discrepancies, payment issues, credit requests, and guest or partner inquiries promptly and professionally
• Apply payments, support accounts receivable reconciliations, and assist with follow-up on outstanding balances and collections activities
• Maintain accurate customer billing profiles, supporting documentation, and transaction records within billing and financial systems
• Support month-end close activities by reconciling billing data, researching variances, and preparing reports as needed
• Partner with operations, member services, and corporate teams to clarify billing details, pricing exceptions, and service-related charges
• Monitor compliance with internal controls, billing procedures, and documentation standards, and recommend process improvements where appropriate
• Assist with the rollout of new billing tools, system enhancements, pricing updates, or reporting requirements as needed
• Perform additional duties and special projects as assigned in support of the accounting and billing function

Requirements

• 2+ years of billing, accounts receivable, or related accounting experience required; hospitality, luxury services, aviation, or membership-based business experience strongly preferred
• Experience preparing invoices, researching discrepancies, applying payments, and supporting collections or account reconciliation activities
• Strong proficiency in Microsoft Excel and comfort working in billing, accounting, or ERP systems
• Exceptional attention to detail, organization, and ability to manage multiple priorities while meeting deadlines
• Strong written and verbal communication skills, with the ability to handle billing questions professionally and clearly
• Demonstrated ability to work cross-functionally with operations, member services, and corporate teams in a fast-paced, service-oriented environment
• Working knowledge of internal controls, billing procedures, and financial recordkeeping best practices
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field is a plus

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Parental benefits 100% paid up to 6 weeks
• Friends & Family Discounted PS Use
• Tuition Reimbursement
• A great career path with promotion opportunities

Compensation $29 - $32/hour based on experience. Overtime opportunities available. This is a full-time, hybrid role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.