Account Manager

Who We Are At HUB International, we are a team of entrepreneurs who empower our clients by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop tailored solutions, while also empowering our employees with technology and industry expertise that maintains the local flavor of our offices. HUB is one of the largest global insurance and employee benefits brokers, serving over 17,000 employees in more than 500 North American offices and growing through industry‑leading success in mergers and acquisitions. What We Offer You At HUB International we support an even work‑life balance and provide a comprehensive benefits package to help you manage health, wellness, and financial goals. We foster learning, support your endeavors, and encourage growth, offering opportunities for career‑driven individuals to advance within the organization. Benefits You May Enjoy Working At HUB International Midwest‑East Medical, Dental, and Vision (PPO, HMO, and HSA) Comprehensive Wellness Program 401(k) Retirement Plan Life and Disability Plans Vacation, Holiday, Sick, and Personal Time Off Pet Insurance Bonus Program Comprehensive Onboarding Program Continuing Education / Personal Development Programs Flexible Work Arrangements Employee Engagement Events Dress for Your Day Dress‑Code Service Awards Here’s Where You Come In As an Employee Benefits Account Manager, you will manage an assigned book of business, retaining clients through professional, courteous service to clients, business partners, and HUB colleagues. Job Responsibilities Provide quality customer service to existing accounts. Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. Manage a book of business generally in excess of $200,000 in revenue, depending on complexity or number of small‑business accounts. Mentor, support, and train Associate Account Managers and Team Assistants as necessary. Implement Client Service Plans as directed by the account team and/or Team Leader. Maintain accurate client information in assigned account management systems. Assist the account team in providing quality service to existing middle‑market accounts. Act as client manager on assigned middle‑market accounts. Pursue a program for personal and professional development. Cultural Expectations Determination – unsatisfied until we are the best, going the extra mile for clients and colleagues. Ownership – responsible to each other, our clients, and our goals. Teamwork – together we attain greater success. Sincerity – giving and receiving direct and caring communication. Qualifications Life & Health insurance license. 3–5 years of prior benefits experience. Knowledge of Word, Excel, and MS Outlook. High school diploma with some college preferred. Above‑average telephone techniques and the ability to communicate effectively with prospective and existing clients as well as other staff members. Ability and willingness to utilize the company’s computer system and software; good typing skills and ability to compose clear and concise letters. Understanding of policy forms and coverage descriptions. Organizational skills. Willingness to attend educational classes (desired). High attention to detail (essential). Department Account Management & Service Employment Information HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. E‑Verify Program #J-18808-Ljbffr HUB International