Benefits Coordinator

Job Overview

The Benefits Coordinator will assist the Benefits Department in all aspects of the program including plan administration, new hire and open enrollment processes, employee education, wellness promotion, leaves and disability claim management, resolution of complex employee issues and life event changes.

Position Description

Essential Duties and Responsibilities

Service Delivery

• Administer all aspects of employee benefit programs, including medical, pharmacy, dental, vision, life insurance, disability, and other supplemental plans
• Manage Benefits Enrollment for new employees, existing employees' open enrollments and employees experiencing qualifying life events
• Understand employee benefits programs and applicable laws, including COBRA, IRS Section 125 guidelines, and Affordable Care Act requirements and deadlines
• Demonstrate ability to maintain confidentiality and appropriately handle sensitive issues
• Maintain extensive knowledge of company's benefits plans
• Create and send correspondence to employees when coverage is discontinued due to termination of employment, retirement, age 26 restriction, etc.
• Oversee overall employee satisfaction and overall service experience of employees
• Advise employees on the various benefit plans options, policies, and procedures
• Instruct and direct the employees when needed, but also act as advocate
• Resolve escalated service issues (enrollment, claims, billing, etc.)
• Coordinate, manage and deliver enrollment meetings and activities
• Respond promptly to telephone inquiries, emails, and written correspondence from employees, insurance carriers and third-party administrator

Program Support

• Manage electronic employee benefit enrollments and changes
• Process benefit deductions on a semi-monthly basis
• Manage and oversee the delivery of benefits calendar and timeline milestones
• Prepare disability and life insurance employer claim statements for employees
• Coordinate and assist with renewals/marketing/RFP strategy process and activities
• Manage ongoing carrier/TPA/Vendor relationships
• Collaborate with Director of Benefits & Wellness regarding benefit plan design adequacy and plan improvements
• Stay current on carrier services, products, websites and capabilities
• Coordinate and manage benefit plan implementations
• Oversee development and preparation of communication booklets as per district guidelines and benefit timeline
• Develop health reform and compliance materials to employees

Collaborative Communication

• Communicate benefit and wellness related information to assigned campuses
• Participate in New Hire Onboarding, New Teacher Orientation, and other departmental in-service events
• Work with medical plan administrator promoting wellness events and screenings
• Serve as a Subject Matter Expert (SME) for various products and services
• Create and deliver presentations on various benefit related topics throughout the District
• Coordinate and conduct regular meetings, and other communication, with appropriate campus personnel to assess, maintain and improve satisfaction
• Attend regularly scheduled team meetings under the supervision of the Director, Benefits & Wellness

Supervisory Responsibilities

• None

Qualification Requirements

To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

• Bachelor's Degree
• Minimum of 3 years of administration experience in the areas of benefits, leaves, flexible spending accounts, COBRA and HIPPA administration and compliance, etc.
• Minimum of 3 years of experience in a school district or public sector entity preferred
• Mastery level knowledge of benefits products, services, market dynamics, carriers/TPAs/vendors
• Ability to work with vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
• Demonstrated knowledge and skill in the use of personal computers and software including Word, Excel, Power Point, Publisher and current Internet technologies
• Operational knowledge of Peoplesoft or other ERP systems
• Ability to be pro-active and take initiative
• Ability to adapt work hours to the cyclical nature of the business to achieve customer service standards
• Ability to host and attend wellness and benefit events at various campuses as well as other locations
• Ability to multi-task and prioritize work with minimal supervision
• Good problem solving and organization skills
• Attention to detail with a high level of accuracy
• Excellent customer relations skills in executive level relationship building
• Excellent communication skills, both oral and written
• Strong presentation skills

Physical Requirements/Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

Additional Information

• Employee will be required to travel to various locations throughout the District more than 30% of the time.