Change Manager

Role Description

The Change Manager leads the planning, execution, and continuous improvement of change management activities for large, complex, multi-location programs and projects, with a strong focus on ERP implementations. This role applies structured change management methodologies to drive adoption, minimize resistance, and ensure that impacted stakeholders are informed, engaged, and prepared throughout the change journey. The Change Manager partners closely with project teams, product owners, and business stakeholders to integrate change activities into project plans and to measure and sustain successful change adoption.

Responsibilities

• Apply a structured change management methodology and lead all change-related activities across assigned projects and programs.
• Administer and complete change management assessments to understand impact, readiness, and stakeholder needs.
• Develop comprehensive change management strategies that support project objectives and business outcomes.
• Identify, analyze, and prepare risk mitigation tactics related to change adoption and stakeholder impact.
• Identify and manage anticipated resistance by developing targeted interventions and support plans.
• Lead core change management activities, including Communication Strategy, Leadership and Stakeholder Engagement, and Learning and Development.
• Support the development and execution of communication plans that clearly articulate the case for change, key messages, and timelines.
• Support learning and development efforts by partnering on training plans, materials, and delivery approaches.
• Consult with and advise project team members and key business partners throughout the change process to ensure alignment and effective execution.
• Support organizational design activities and help define roles and responsibilities impacted by the change.
• Work with Product Owners and Project Managers to integrate change management activities and milestones into overall project plans.
• Evaluate and ensure user readiness prior to go-live and other major milestones.
• Track and report change-related issues, risks, and progress to the Project Manager and relevant stakeholders.
• Define short- and long-term change adoption metrics and success measures, and report on progress against them.
• Monitor change adoption post-implementation, identifying areas of concern and opportunities for reinforcement.
• Aggressively address situations of poor change adoption by recommending and implementing corrective actions.
• Support and engage with other change resources at the business level, including operating companies and local change champions.
• Manage the portfolio and change load of multiple concurrent projects as required, ensuring alignment and prioritization.
• Establish and manage a cross-operating company Change Network of key business stakeholders and IS team members.
• Manage the change calendar and communications related to planned outages or maintenance windows to minimize disruption.
• Continuously improve, document, and communicate change management procedures, standards, and workflows.
• Collaborate effectively in an Agile environment, aligning change management practices with Agile methodologies and ceremonies.
• Provide clear, concise, and compelling presentations and updates on change initiatives to various audiences and organizational levels.

Qualifications

• Bachelor's degree in Organizational Change, Communication, Computer Science, Management Information Systems, or a related field.
• 8–10 years of experience in Change Management, preferably supporting large, complex, multi-location programs or projects.
• Demonstrated experience and knowledge of change management principles, methodologies, and tools.
• Proven successful track record working on large-scale ERP implementation initiatives.
• Strong understanding of ERP implementation lifecycles and the associated change impacts on processes, systems, and people.
• Exceptional understanding of Agile methodologies and how to integrate change management practices within Agile environments.
• Exceptional written and verbal communication skills, with the ability to tailor messages to different audiences and cultures.
• Ability to clearly articulate and present complex information and change messages to stakeholders at all organizational levels.
• Ability to establish and maintain strong, trust-based relationships with project teams, leaders, and business stakeholders.
• Ability to influence others and move them toward a common vision or goal without direct authority.
• Strong analytical and problem-solving skills to identify change risks, resistance points, and effective mitigation strategies.
• Proven ability to manage multiple initiatives and priorities within a change portfolio.
• High level of professionalism, accountability, and follow-through in delivering change outcomes.

Requirements

• Experience managing change for complex, multi-location programs and projects across diverse stakeholder groups.
• Experience designing and executing communication strategies that support organizational change.
• Experience supporting learning and development initiatives, including training strategy and execution for system or process changes.
• Familiarity with communication management practices and tools used to plan, deliver, and track change-related communications.
• Ability to work effectively with Product Owners, Project Managers, and cross-functional teams to align change activities with project plans.
• Comfort operating in fast-paced environments with tight timelines, especially around major go-live events.
• Strong facilitation and presentation skills for workshops, briefings, and stakeholder engagement sessions.
• Demonstrated ability to build and manage a change network or community of practice across multiple operating units.
• Organizational design awareness, including the ability to support definition and clarification of roles and responsibilities.
• Willingness and ability to travel once or twice per quarter and for specific go-live events as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.