Shift Lead / Kitchen Operations / Bellevue Location

Shift Lead / Kitchen Operations / Chick-fil-A Bellevue 7606 Hwy 70 S (next to Publix) NOTE: Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation. Role Summary Work with the Director - Back of the House (BOH) + Financial Management to achieve excellence in BOH Operations and Financial Management. This role is a leader and critical in ensuring Chick-fil-A Bellevue (West Nashville) succeeds in: Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maint. Yearly & Quarterly Planning Back of House Staffing and Operations Leadership and People Development of Back of House Team Vision and Service Model compliance throughout all oversight areas General Responsibilities Develop a restaurant culture of growth and hospitality-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate this into training, ongoing development, communications, and daily culture. Maintain alignment with the Operator and the Director - Back of the House + Financial Management vision. Ensure stewardship systems are implemented throughout the restaurant. Create a center of excellence by leading and implementing systems that set standards for innovation and high-performance teams across Chick-fil-A. Support the Director - Back of the House + Financial Management in creating, maintaining, and approving all schedules and shift changes among BOH Team Members, ensuring appropriate coverage for call-offs and no-shows. Handle discipline procedures for actions not meeting CFA standards, including documentation for all team members failing to meet expectations. Assist during the hiring process by screening resumes, conducting interviews, and performing reference checks. Ensure Team Leaders discipline actions align with Chick-fil-A standards and the Team Member Handbook. Promote sales growth, creativity, and innovation within the business. Approve all schedule and shift changes, ensuring proper coverage. Follow all Chick-fil-A standards and procedures, coaching team members and leaders to do the same. Skills Strategic thinking, goal orientation, and tech-savviness Excellent communication skills, capable of handling difficult situations and diverse teams Mature, dependable, results-oriented, and detail-oriented Professional marketing or communications experience Strong business and community contacts Self-motivated, creative, flexible, and able to work well independently and in teams Good business sense and achievement drive Effective written and verbal communication skills Strong project and time management skills Unquestionable integrity and a positive representation of Chick-fil-A Passionate about building client relationships Servant leadership with a stewardship mindset Preferred Qualifications Bachelor's degree or higher, preferably in business or marketing Leadership experience in food service operations Minimum of 2 years of experience Bilingual in English and Spanish This is a full-time position requiring excellent time management, self-direction, high organization, and mastery of all restaurant roles. #J-18808-Ljbffr Chick-fil-A Charlotte Pike - Nashville