Desktop Support

Overview:

Engagement Type

Complete Description

Desktop

Support to the Massachusetts Firefighting Academy

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Update

all laptops in classrooms, update all screen cast devices and or other needed

electronics for delivery (i.e., cameras, portable projectors....)

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Ensure

all laptops are updated, charged, browser history cleared, and prepared for

testing, testing links work

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Update

and check all AV kits in the crib, update missing and or damaged materials,

work with IT to remove incorrect profiles, clear browsing history, ensure

device is updated, cleaned, and ready to go back out

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Support

maintenance and log history, device assignment tracking on all MFA

devices

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Support

SharePoint and Teams interface issues and requests, work with access issues, problem-solve

sharing of materials and blocks

•

Work

with contractors on authentication issues and access issues

•

Work

with full-time and contract staff on login and access issues for immediate

support while an IT ticket is put in

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Additional

supports that come up when we need problem-solving (Teams, SharePoint, OneDrive,

Cognito, QM, LMS, Adobe...)

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Basic

O365 support and use

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Support

login and access issues on multiple devices Required/Desired Skills

Skill Required/Desired Amount of Experience Communication skills Required 2.0 Years Customer Service skills Required 2.0 Years Problem-solving skills Required 2.0 Years Hardware and network troubleshooting skills Required 2.0 Years Understanding of Windows OS Required 2.0 Years Support and use of Microsoft Office 365 Required 2.0 Years

Skills:

Communication skills,Customer Service skills,Problem-solving skills,Hardware and network troubleshooting skills,Understanding of Windows OS,Support and use of Microsoft Office 365