Desktop Support Technician

Desktop Support

Location: 41 Winter Street, Suite 201, Boston, MA 02108

Duration: 3 Months (every week on Tuesday for 4 Hours)

Job Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including iMac systems (installations, moves, additions, and changes).
• Provide remote desktop support and troubleshoot post-deployment issues across Windows, macOS, and mobile devices.
• Perform printer installation, configuration, and break-fix support.
• Handle hardware disposal, redeployment, and asset reclaim activities.
• Coordinate shipping and logistics for IT equipment.
• Support data backup and data recovery coordination.
• Manage hardware refresh activities and lifecycle support.
• Coordinate warranty and out-of-warranty repair/replacement services.
• Provide depot services and walk-up/desk-side support.
• Maintain spare parts inventory and hardware stock management.
• Perform Level 1 troubleshooting for VDI environments.
• Deliver Executive/VIP support with high service standards.
• Support audio/video conferencing systems and conduct regular health checks.
• Manage inventory and asset management operations, including depot activities.
• Coordinate with external vendors and suppliers for dispatch and repair support.
• Identify and resolve hardware, software, and application conflicts.
• Open, track, update, and close service requests/incidents within SLA timelines.
• Perform asset tagging and maintain accurate records in the asset management system.
• Collaborate with cross-functional teams to onboard new hires and provision IT equipment.
• Ensure hardware assignments are accurately updated in management systems.
• Provide weekly inventory reports, including stock counts and hardware outflow tracking.
• Schedule and coordinate repairs for damaged or malfunctioning hardware with external suppliers.
• Ensure all support activities and resolutions align with company standards, processes, and policies.