Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Administrative Assistant

$21.64 per hour

The Fedcap Group

Job Title

Administrative Assistant

Job Description

The Administrative Assistant ensures a high standard of professionalism, cleanliness, and client service at the reception area while serving as the first point of contact for clients and visitors. This role involves managing appointments, conducting reasonable accommodation assessments, maintaining accurate data entry, and supporting overall program operations. The Administrative Assistant interacts with diverse populations and contributes to client engagement, retention, and satisfaction while representing Fedcap and the PACE program with excellence and integrity.

What You'll Do

Greet, assist, and direct clients and visitors with professionalism and accuracy.

Monitor and route incoming calls while ensuring timely and accurate communication.

Schedule and reschedule appointments and manage data entry in client systems.

Support client outreach and contribute to improved engagement and retention strategies.

Provide general administrative support while ensuring a safe and welcoming environment.

Client & Visitor Support

  • Handle 90% of incoming calls daily, ensuring routing to appropriate staff/departments within 60 seconds.
  • Provide excellent customer service to 5075 weekly guests, aiming for 95%+ satisfaction rating.
  • Direct all calls and guests to appropriate services with zero misdirect cases monthly.
  • Maintain professional decorum while managing 35 tasks concurrently with no service delays.

Data Entry & Documentation

  • Enter attendance, notes, and client data into FedcapCARES and SEAMS with at least 85% accuracy and same-day completion.
  • Schedule/reschedule 100% of initial client appointments and update systems within 24 hours.
  • Report and document all security concerns to Operations and Management within 1 hour of the incident.

Language Access & Communication

  • Engage Geneva Worldwide translation services within 2 minutes for non-English-speaking clients.
  • Conduct weekly outreach to at least 10 clients to provide updates, address concerns, and maintain contact.

Administrative & Operational Duties

  • Perform general office tasks (faxing, copying, filing) with 100% completion of daily assignments.
  • Support team efforts to enhance orientation/assessment processes, aiming for 10% improvement in client engagement and retention.
  • Independently de-escalate 90% of client conflicts using approved conflict resolution strategies.
  • Perform other duties as assigned, meeting deadlines and quality standards consistently.

You're a Great Fit for This Role If You Have

Education & Experience

  • High School Diploma or GED/TASC required.
  • Minimum of 1 year of full-time administrative support experience.
  • Preferred: Experience working with individuals experiencing unemployment, homelessness, justice involvement, or disability.

Compensation: $21.64 hourly

Required Skills

  • Customer Service Excellence
  • Data Entry
  • Microsoft Office Suite applications

About Us

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobsall targeted to helping people achieve long-term self-sufficiency. The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems changeworking in partnership with federal, state and local government to improve the way services are designed, funded and delivered.

Job Info

  • Job Identification 103286
  • Job Category Administrative/Clerical
  • Degree Level High School Graduate
  • Job Schedule Full time
  • Job Shift Day
  • Locations 39 Broadway, 3rd floor, New York, NY, 10006, US
The Fedcap Group
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Administrative Assistant in New York, NY vacancy
  • Job Description Performs diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting ...
    Suggested
    Hourly pay
    Part time
    Work at office

    Northwell

    New York, NY
    1 day ago
  • $57k - $95k

     ...In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The Administrative Assistant provides high-level administrative, clerical, and organizational support to senior executives and teams within the Coverage... 
    Suggested
    Full time
    Work at office
    Local area
    Work from home
    Worldwide

    Sumitomo Mitsui Banking Corporation

    New York, NY
    19 hours ago
  • $90k - $110k

     ...Summary We are looking for a detail-oriented and dedicated Administrative Assistant to provide support to our Portfolio Managers and Analysts within our Point72 office in New York, NY. What you'll do The Administrative Assistant will provide administrative... 
    Suggested
    Full time
    Work experience placement
    Work at office

    Point72

    New York, NY
    19 hours ago
  • $35 - $50 per hour

     ...Administrative Assistant / Office Coordinator / Data Support Clerk New York, New York, United States $ 35.00 - 50.00 (US Dollar) Or refer someone Job Title: Administrative Assistant / Office Coordinator / Data Support Clerk Job Summary: We are seeking a highly... 
    Suggested
    Work at office

    Evolution Sports Group

    New York, NY
    4 days ago
  • $42k - $57k

     ...Job Classification: Experienced Education: Job Family: Administrative Support Compensation: Salaried Non-Exempt The salary range...  ...assemble documents and reports for department head/manager. Assist with general office inquiries from staff, owners, and others;... 
    Suggested
    Contract work
    Temporary work
    Work at office
    Local area
    Remote work
    Long distance
    Flexible hours
    Night shift

    Turner Construction Company

    New York, NY
    11 days ago
  • $70k - $90k

     ...We are seeking a highly organized and proactive Administrative & Office Assistant to join our team. The ideal candidate will have experience in a tech start-up environment and will be instrumental in keeping our office running smoothly while supporting recruiting coordination... 
    Work at office

    VISE Company

    New York, NY
    11 days ago
  • $45k - $55k

     ...Benefits: Competitive salary Free food & snacks Paid time off  Administrative Office Assistant Position Responsibilities: We're looking for reliable, detail-oriented Office Assistants to help ensure our office runs smoothly. The primary responsibility... 
    Part time
    Work at office
    Overseas

    MONA SHAH

    New York, NY
    11 days ago
  • $30.1 - $41.35 per hour

     ...Insurance and Annuities. Job Description Columbia Threadneedle Investments is seeking a proactive and highly organized Senior Administrative Assistant to support a dynamic team and drive day-to-day efficiency. In this role, you’ll manage complex calendars, coordinate... 
    Hourly pay
    Full time
    Part time
    H1b
    Work at office
    Work from home
    Visa sponsorship
    1 day per week

    Ameriprise Financial Services, LLC

    New York, NY
    1 day ago
  • As a progressive company we strongly believe that client satisfaction is directly linked to employee satisfaction. Our culture is designed to to make you feel as though you really belong to a team, with the prospect of creating lifelong friends. Our people are considered...
    Remote work
    Flexible hours

    Easy Recruiter

    New York, NY
    11 days ago
  •  ...As a Administrative Operations Assistant within the South Atlantic Water Science Center, some of your specific duties will includes: Monitors and tracks obligations and expenditures within the budget execution phase. Verifies that obligations and expenditures occur... 
    Local area
    Remote work
    Night shift

    Workoo Technologies

    New York, NY
    11 days ago
  •  ...Our client, a non-profit organization for students K-12 , is looking to hire an Administrative Assistant to join their team remotely ! ***This is a 3-Month Contract with opportunity of extension or conversion *** *** PART TIME ROLE (15-20 hours per week)***... 
    Full time
    Contract work
    Part time
    Work at office
    Remote work
    Flexible hours

    Easy Recruiter

    New York, NY
    11 days ago
  • $20 per hour

     ...Position Type : 6 months Compensation Range: $20 per hour Job Responsibilities:  Primary responsibility is delivering administrative assistance in day-to day job.  Administer general business office activities.  Such activities are clerical in nature and may... 
    Hourly pay
    Work at office
    Remote work

    Wilson Co.

    New York, NY
    11 days ago
  •  ...vision is met. Job Description Responsible for performing administrative, clerical or technical work in the planning and execution of...  ...supervision with latitude for use of college policies and procedures. Assist in developing and providing technical training to the clerical... 
    Work experience placement
    Work at office
    Remote work

    Workoo Technologies

    New York, NY
    11 days ago
  • $65k - $90k

     ...About the Opportunity Our client is seeking an Administrative Assistant & Office Manager to play a vital role in maintaining the efficiency of daily office operations while providing essential administrative support to a high-performing wealth management team in a... 
    Temporary work
    Work at office
    Home office
    Flexible hours
    2 days per week

    Upward

    New York, NY
    1 day ago
  • $65k - $86k

     ...organized, proactive, and resourceful Office Manager / Executive Assistant to support our team and help keep the company operating...  ...executive team at least 20% more efficient by taking ownership of administrative, scheduling, coordination, and office support... 
    Full time
    Work at office
    Flexible hours

    CREW Carbon

    New York, NY
    1 day ago
  • $25 - $30 per hour

     ...R10093612 Regional Administrative Assistant (Open) Location: Waterford, CT (Regional Office) - Cust. installations How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our... 
    Hourly pay
    Full time
    Temporary work
    For contractors
    Work at office

    Airgas Inc

    New York, NY
    8 days ago
  •  ...As an Administrative Assistant at NextGen Real Estate, you will play a crucial role in ensuring the smooth functioning of our office. You will be responsible for providing administrative support to our team and assisting with various tasks to keep our operations running... 
    Work at office

    NextGen Real Estate

    New York, NY
    11 days ago
  • $20 per hour

     ...Are you Ready to Launch Your Career?     Join us in our mission as a Administrative Assistant at Catholic Charities of Delaware, Otsego, & Schoharie Counties. Imagine yourself as part of an organization with a profound commitment to making a positive impact. When... 
    Work at office
    Local area

    Catholic Charities of the Diocese of Albany

    New York, NY
    8 days ago
  • $19 - $21 per hour

     ...We are seeking an organized and detail-oriented Administrative Assistant for a full-time, onsite position in Norwich, CT. In this versatile Administrative Assistant role, you will run key operational reports and provide vital project support across our accounting, human... 
    Full time
    Work at office
    Local area
    Monday to Friday

    SAS MANUFACTURING, INC.

    New York, NY
    11 days ago
  •  ...Description Housing Solutions of New York is looking for an  Administrative Assistant to join the team!   About the Company: Housing Solutions of New York (HSNY) is committed to making a difference in solving the housing problem in New York City by transforming... 
    Permanent employment
    Work at office
    Flexible hours

    HSNY

    New York, NY
    11 days ago
  • $18 - $25 per hour

     ...such  as construction, engineering, and land development . Our team is expanding, and we’re looking for an experienced  Administrative Assistant to join us in  Albany, NY (can sit in either our Albany, NY, or Southborough, MA offices). If you're a skilled... 
    Hourly pay
    Work experience placement
    Work at office
    Local area

    Control Point Associates, Inc.

    New York, NY
    5 days ago
  • $49k

    Duties and Responsibilities:  Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies Screening phone calls and routing callers to the appropriate party Using computers to generate reports, transcribe...
    Full time
    Part time
    Work at office

    Smart Staffing Group, Inc.

    New York, NY
    11 days ago
  • $42k - $46k

     ...Culinary Services Group is hiring immediately for an Administrative Assistant position. Location : Irvington, VA 22480 Schedule : M-F Requirement : Administrative Experience  Pay Range : $42,000 to $46,000 per year   Culinary Services Group (CSG... 
    Full time
    Contract work
    Part time
    Local area
    Immediate start
    Remote work
    Flexible hours

    Compass Group

    New York, NY
    11 days ago
  •  ...Description JOB SCOPE:   Will provide administrative support to the Program Director, other staff members, and Residents, as needed...  ...general inquiries from residents and provides direction and assistance as needed. Ensure all resident visitors provide identification... 
    Daily paid
    Work at office
    Immediate start

    Postgraduate Center For Mental Heal

    New York, NY
    11 days ago
  • $60k - $70k

    Description Our Manhattan, NY office is seeking candidates for an Administrative Assistant. This full-time position will provide administrative assistance to a team of several professional staff members in the Tax and Audit department. This individual will also support... 
    Full time
    Work at office
    Worldwide
    Monday to Friday
    Flexible hours
    Shift work

    RÖDL USA

    New York, NY
    9 days ago
  •  ...JOB SUMMARY: Under the supervision and direction of the program administrative supervisor, the Administrative Assistant provides administrative and clerical support to the program staff and functions as the liaison between agency departments and programs. The Administrative... 
    Work at office

    ICL

    New York, NY
    11 days ago
  •  ...doctor follow up is scheduled if needed via Vet Consultation Assist the Sales Team with organizing International Travel...  ...confirmations) are consistently met. Attention to Detail & Administrative Accuracy Experience handling sensitive information such as medical... 

    The Biscuits

    New York, NY
    4 days ago
  • $45k - $50k

     ...Edge seeks a dynamic, motivated and highly organized individual to fill the role of Program Assistant. In this full-time role, you will be responsible for providing administrative support in the management of the daily operations of Champions Club and Summer Camps. This... 
    Full time
    Summer work
    Monday to Friday
    Flexible hours
    Shift work

    New York Edge

    New York, NY
    3 days ago
  •  ...Administrative Assistant At LEGOLAND New York Resort Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! Scope of Job Serves as... 
    Casual work
    Work at office
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Pds Company

    New York, NY
    11 days ago
  •  ...etc. Accurately prepare and copy board packages as instructed by Agents. Provide administrative support to Agents, which includes generating letters, copying, faxing, assisting with mailings, etc. Assist Agents with uploading photos for their listings, running... 
    Full time

    Brown Harris Stevens Residential Sales, LLC

    New York, NY
    11 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Administrative Assistant. Be the first to apply!