Switchboard Operator

Job Title

Job Description

Qualifications:

Job Specific Core Competencies:

• Demonstrates the ability to answer and manage all incoming phone calls to the main Hospital phone number.
• Demonstrates the ability to manage internal Hospital communications of interdepartmental phone calls, pagers, and intercom system.
• Demonstrates the ability to appropriately respond and follows Emergency code protocol per emergency response plan.
• Demonstrates the ability to accurately contact on call providers per departmental protocols.

Essential Functions And Responsibilities:

• Associate can deliver required care/service appropriate to patients/customers.
• Responsible for answering all incoming and in-house calls to the Hospital switchboard.
• Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and Hospital associates.
• Successfully completes annual Competency Validation. Responds and follows established Hospital Procedures when initiating all "Codes".
• Utilizes available resources to communicate with Hospital associates and Physicians.
• Maintains an updated and accurate On-Call list.
• Performs assigned duties during normal scheduled time.
• Maintains the cash box and handles payments per Hospital and departmental policy.
• Is knowledgeable and utilizes the Hospital information system per Hospital policy/procedure.
• Maintains appropriate logs as required by Hospital policy and procedure. Performs similar or related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.