Technical Support Specialist

Overview Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware and software. You’ll also engage in network monitoring, security analysis, and a variety of IT tasks that ensure the stability and security of our clients' systems. Responsibilities Manage incoming calls, system alerts, and user requests, ensuring prompt logging and resolution using our PSA system. Provide both remote and on-premises support to clients with a focus on timely issue resolution. Deliver end-user and workstation support, including installation, maintenance, and troubleshooting. Perform account management tasks such as password resets and security group modifications. Participate in network monitoring and proactively address security threats. Deploy security products and solutions under supervision. Coordinate with vendors for technology support and equipment repairs. Stay current with operating systems, network infrastructure, and security best practices. Assist in training and onboarding new staff. Participate in on-call rotation as assigned. Required Microsoft Certifications An ideal candidate must have at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate would have the fundamentals prerequisites along with the MD-102 and/or MS-102 certification, proving their expertise in administrator capabilities within the Microsoft 365 ecosystem. SC-900: Security, Compliance, and Identity Fundamentals MS-102: Administrator Associate Job Requirements Minimum two (2) to three (3) years’ experience at an MSP required. Ability to travel to client sites as needed. Strong customer service and problem-solving skills. Ability to work in-office daily. Self-motivated with minimal supervision required. Technologically savvy with a detail-oriented mindset. Excellent collaboration and communication skills. Analytical thinker with a passion for troubleshooting. Adaptable to new technologies and evolving processes. Compensation Package Hourly Rate: $25-$30/Hour (determined by experience) Overtime Pay 401(k) Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule Full-Time (Expected hours: 40/week) 8-hour shift Monday to Friday On-call rotation Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at Level 10 Solutions by 2x. Get notified about new Technical Support Specialist jobs in Jacksonville, FL . #J-18808-Ljbffr