Salesforce CRM Business Analyst

Salary: $81,500 - 108,600 per year Requirements:

• We are looking for experience as a Business Systems Analyst supporting Salesforce CRM, ideally across Sales Cloud and/or Service Cloud.
• We need strong capability in gathering, documenting, and shaping requirements, along with confident stakeholder engagement.
• We expect familiarity with Salesforce platform features such as objects, workflows, and reporting.
• We require experience converting business needs into user stories and functional specifications.
• We value understanding of Agile delivery practices and related tools such as Jira or Azure DevOps.
• We look for the ability to carry out impact assessments and help evaluate solution options.
• We need strong analytical thinking and effective problem-solving skills.
• We expect clear communication with both business and technical audiences.
• We need the ability to juggle multiple priorities in a fast-paced environment.
• We require a degree or equivalent experience.
• We typically require 4+ years of relevant experience.
• Preferred experience includes Salesforce certifications such as Salesforce Administrator or Business Analyst.
• Preferred background includes strong experience with Sales Cloud and Service Cloud capabilities.
• Preferred expertise includes process mapping, workflow design, and CRM optimization.
• Preferred knowledge includes data modeling, reporting, and data quality management in Salesforce.
• Preferred exposure includes integrations between Salesforce and enterprise systems.
• Preferred experience includes working in Agile/Scrum environments.
• Preferred familiarity includes CRM transformation or migration initiatives.
• Preferred exposure includes AI-driven CRM capabilities such as Agentforce or Einstein features.
• Preferred experience includes working in large enterprise or regulated environments.

• We will elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives.
• We will translate business needs into detailed functional and technical specifications for development teams.
• We will partner with business stakeholders, product owners, and IT teams to define solution scope and requirements.
• We will facilitate requirements workshops, user story creation, and backlog refinement.
• We will support solution design by collaborating with developers and architects to confirm feasibility and alignment.
• We will conduct impact analysis and help guide decisions by comparing options and trade-offs.
• We will participate in system testing, integration testing, and user acceptance testing to verify requirements are met.
• We will maintain traceability between business requirements, design outputs, and delivered solutions.
• We will support data analysis, process mapping, and CRM workflow optimization.
• We will identify opportunities to improve processes, increase automation, and enhance the user experience.
• We will ensure compliance with enterprise governance, security, and data standards.
• We will work across cross-functional teams to help deliver projects successfully.

• AI
• Azure
• Cloud
• CRM
• DevOps
• Support
• JIRA
• Salesforce
• Security

More:

We are McKesson, an impact-driven Fortune 10 healthcare company focused on making care more accessible and affordable through insights, products, and services. We foster a culture where you can grow, contribute, and bring forward new ideas as we shape the future of health for patients, communities, and our people. This role supports CRM delivery across Salesforce Sales Cloud and Service Cloud, and we offer a competitive total rewards package with base pay ranging from $81,500 to $108,600, plus potential bonus or long-term incentive opportunities. We are also an Equal Opportunity Employer committed to inclusive hiring and accessibility.

last updated 39 week of 2026