Practice Coordinator

Role Overview We are seeking a highly organized, approachable, and detail-oriented Practice Coordinator 2 to support our busy satellite clinics in Walnut Creek and San Ramon. In this essential front-line role, you will serve as the first point of contact for our patients, ensuring smooth clinic operations and delivering an exceptional patient experience. The ideal candidate will thrive in a dynamic healthcare environment, comfortably managing fluctuating daily patient volumes while maintaining a high standard of customer care. Key Responsibilities Front Desk Operations: Warmly greet patients, manage the check-in and check-out processes, and ensure the waiting area is welcoming and organized. Patient Communications: Manage incoming calls, promptly return voicemails, and conduct outbound appointment reminder calls to optimize the clinic schedule. Insurance & Billing Support: Accurately verify patient insurance eligibility and secure necessary medical authorizations prior to appointments. Records Management: Digitize and route physical medical documents by efficiently scanning and uploading them into the electronic health record system. Workflow Adaptability: Support a variable, fast-paced daily clinic flow that ranges from 20 to 170 patients per day. Qualifications & Skills Required: Experience: 1 to 3 years of minimum experience in an administrative or customer-facing role. Customer Service: Exceptional interpersonal skills with a commitment to providing empathetic and professional patient care. Organization: multitasking abilities with excellent attention to detail. Preferred: Industry Experience: Prior administrative experience in a medical clinic or healthcare setting. Language: bilingual proficiency (Spanish speaking) is highly desirable to best serve our patient population. Technical Proficiency: Prior training and experience using APeX (Epic) is strongly preferred. However, we are open to training highly qualified candidates who do not currently have APeX experience.

salary: $24.75 - $24.76 per hour
shift: First
work hours: 7:45 AM - 4:45 PM
education: No Degree Required

Responsibilities

Greet patients and visitors promptly and professionally upon arrival, guiding them through the check-in and check-out processes.
Answer multi-line phones, route calls to the appropriate departments, and diligently manage and return patient voicemails.
Execute daily appointment reminder calls to confirm upcoming visits and minimize no-show rates.
Process and follow up on medical authorizations required by insurance companies for specific treatments or procedures.
Efficiently verify patient insurance eligibility and benefits prior to their appointments.
Accurately scan, upload, and file patient medical documents and identification into the electronic medical records (EMR) system.
Keep the reception and waiting areas clean, organized, and compliant with clinic standards.

Skills

• Front Desk
• Authorizations
• Reminder calls

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.