Patient Services Specialist

Job Description We are seeking a dedicated and customer/patient-focused individual to join our Patient Services team within our Multi-specialty office. In this role, you will support patients over the phone in their scheduling needs via inbound calls. We strive for first‑call resolution for appointment scheduling, canceling, rescheduling, patient registration, and documentation in accordance with patient privacy and safety standards. Responsibilities Answer incoming calls in a timely and professional manner. The successful candidate will take an average of 50–70 calls per day in a typical 8‑hour day. This role is not patient facing; it will be all back‑end duties. Schedule appointments and update patient records. Assist with patient inquiries and direct calls to appropriate personnel. Identify patients’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Document all call information according to standard operating procedures. Maintain confidentiality of patient information. Qualifications 1 year of experience in a call center environment. Prior healthcare experience preferred. Prior EMR experience; EPIC experience preferred. High school diploma or equivalent. Medical Terminology Training. Details Pay: $18 – $20/hr based on related experience. Pay cycle – weekly; medical, dental & vision benefits offered. Schedule: Monday – Friday; 8:15 am – 4:45 pm (40 hours per week). Onsite position – Wilton, CT. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr 6AM City, LLC