Sales Director

Leadership Role In Sales Organization

This pivotal leadership role within our sales organization focuses on expanding ITC Infotech's footprint in the Retail industry in the US. The successful candidate will be responsible for driving profitable growth by identifying and securing new business opportunities within new and existing clients, and increasing revenue through strategic client partnerships. The ideal candidate will possess deep industry knowledge, will have a background in solution-based selling and a consultative approach to client engagement. The role requires a strategic thinker with a proven ability to deliver results in a competitive market landscape.

Areas of Responsibilities:

• As a senior member within the Business Development team, you will spearhead strategic growth by forging and sustaining high-impact client relationships, strengthening engagement across existing accounts, securing new logos, and expanding portfolios across diverse business groups.
• High focus on customer mapping, business value articulation, and deal support. Foster a culture of excellence, collaboration, and continuous learning to achieve team goals.
• Deepen relationships with existing clients to ensure ITCI is embedded in their strategic plans and RFP processes. Drive account mining by identifying growth areas, engaging new stakeholders, and securing new deals.
• Active involvement in proposal and SoW creation, ensuring collaboration across pre-sales, SMEs, delivery, service lines, procurement, and legal. Ensure teams conduct quantitative analysis to recommend win-pricing, including service line splits and competitive benchmarking, market analysis to identify trends, opportunities, and maintain a robust pipeline of strategic opportunities.
• Analyze client goals, pain points, and transformation agendas to create tailored customer maps. Identify opportunities for differentiated value delivery and influence client decision-making.
• Serve as the primary point of contact for client escalations and strategic discussions. Participate in executive reviews, manage CSAT processes, and build strong client relationships to enhance satisfaction and reduce revenue leakage. Oversee revenue recognition and account operations, ensuring alignment with client expectations and smooth service delivery.