Solutions Engineer

Who We Are Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. Read more about us at uprisepartners.com. How We Care For Our Uprisers 100% of your Healthcare Insurance covered by Uprise Comprehensive Dental and Vision plans Retirement savings with company match Generous vacation and holiday time Remote work friendly Volunteer time in our communities as a team Extensive professional development and training Who You Are You’re a versatile IT professional who thrives at the intersection of technology, strategy, and client partnership. As a Solutions Engineer, you bring broad technical knowledge across infrastructure, cloud, security, and modern workplace systems. You design and deliver reliable, scalable solutions that help growing businesses operate with confidence. You think strategically and act decisively—equally comfortable architecting solutions, troubleshooting complex environments, or guiding clients through evolving technology decisions. You communicate with clarity and empathy, ensuring every client feels informed and well-supported. If you’re energized by solving interesting problems in a fast-paced MSP environment and want to help clients build resilient, future-ready systems—we’d love to meet you. Role Overview As a Solutions Engineer on the Professional Services Team, you’ll lead and execute projects across infrastructure, cloud, security, and collaboration systems—translating client needs into effective, well‑implemented solutions. You’ll collaborate closely with Uprise’s vCIO and strategic services teams to align technology with business goals, and you’ll serve as a trusted technical resource for clients at every stage of the engagement. What You Will Do Lead and execute infrastructure, cloud, and security projects from scoping through delivery. Design, deploy, and support server, network, and cloud environments that meet client requirements and best practices. Implement and manage Microsoft 365, Entra ID, Intune, and hybrid cloud environments. Configure and manage firewalls, VPNs, network segmentation, and endpoint protection solutions. Conduct risk and vulnerability assessments and help clients develop remediation plans. Support security initiatives including endpoint security, patch management, MFA, DLP, and EDR. Assist clients with compliance readiness, documentation, and policy development aligned to frameworks such as NIST, SOC 2, CIS, and HIPAA. Contribute to incident response efforts, including analysis, containment, and recovery coordination. Develop and maintain technical documentation—SOPs, runbooks, network diagrams, and client‑facing guides. Collaborate with vCIO leadership to translate technical findings into clear business recommendations. Mentor technical staff and share expertise across the team. Deliver exceptional service in every client interaction, reflecting Uprise’s commitment to excellence. Required Technical Skills 5+ years of experience in IT infrastructure, systems engineering, or managed services. Broad technical proficiency across servers, networking, cloud platforms, and end‑user environments. Experience with Microsoft 365, Entra ID, Azure, Active Directory, and Intune. Working knowledge of network fundamentals: routing, switching, VLANs, firewalls, and VPNs. Familiarity with endpoint security, patch management, and MDM platforms. Exposure to security frameworks and compliance requirements (NIST, CIS, SOC 2, HIPAA) preferred. Competence with automation or scripting tools (PowerShell, Python, or similar) a plus. Strong documentation, presentation, and client communication skills. Required Soft Skills Strategic thinker with a security‑first mindset. Exceptional communicator with the ability to explain risk in business terms. Calm and analytical under pressure, particularly during incidents. Collaborative, empathetic, and client‑focused. Highly organized, detail‑oriented, and self‑directed. Passionate about learning, mentoring, and continuous improvement. Embodies Uprise’s values of excellence, accountability, and partnership. Adapting to changing priorities and special projects. Ability to manage multiple concurrent projects with shifting priorities. Physical Requirements Lifting: Ability to occasionally lift up to 25 pounds for tasks such as moving equipment, setting up workstations, or handling hardware components. Computer Work and Visual Acuity: Comfort with focusing on screens and monitors for extended periods of time for troubleshooting, configuration, and monitoring tasks, with strong visual acuity to discern fine details on screens and equipment. Mobility and Stamina: Ability to move around office or client sites as needed, including bending, kneeling, and reaching to access equipment or perform installations. Manual Dexterity: Occasional need for manual dexterity, including tasks such as assembling hardware, connecting cables, and performing detailed configurations. Nice To Have Certifications: Microsoft MS‑900, AZ‑900, AZ‑104, SC‑200, CompTIA Network+, CompTIA Security+, or equivalent. Experience with MSP toolsets including RMM, PSA, MDM, and network monitoring platforms. Familiarity with project coordination in a managed services environment. Prior experience contributing to compliance readiness or security architecture initiatives. Equal Opportunity Employer Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Please submit your resume to View email address on click.appcast.io. #J-18808-Ljbffr