Associate Project Delivery Lead

Role Description

The Associate Project Delivery Lead is primarily responsible for planning, tracking, and managing customer projects. The associate level role will be responsible for customer projects that are smaller in size and complexity, including customer onboardings. Associates Leads will be trained on the Thrive project coordinator and project management processes and will have the opportunity to grow into a Lead role managing larger projects. The individual will serve as the main point of contact for customers and their technical resources (internal and external parties) throughout the project. The role requires the individual to drive projects to success through clear expectation setting, task management, and status updates. An Associate Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers using project management software, checklists, and reports.

Day to Day Responsibilities

• Transition clients onto Thrive managed services
• Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
• Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings
• Ownership of the entire project life cycle
• Work with the Account team to properly understand client account balance and invoicing needs
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
• Completing Project Coordinator tasks when needed
• Collaborate with customers and initialize the service order
• Convert orders to projects/tasks/change requests for quick execution
• Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
• Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)
• Work with an Onboarding Consultant to research and confirm the project scope and service inclusions

Qualifications

• Moderate experience in project management and professional services
• Skilled in managing project plans, creating timelines, and keeping all parties to task
• Interpersonal Skills - Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
• Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Familiarity with Thrive technologies included but not limited to:
  • Office 365
  • Microsoft Server OS
  • Private Cloud
  • Public Cloud (Azure)
  • Networking (Firewalls, Switching, Access Points)
  • Disaster Recovery
  • Backup technology

Requirements

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using SmartSheets and/or ServiceNow (or other project management software)
• Willingness to improve team process and contribute to team and company initiatives

Benefits

• Base Salary Range: $50K to 65K
• Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws
• Thrive is committed to providing fair and equitable compensation practices for all employees and strives to provide competitive salaries that reflect the value and skills each team member brings to our organization
• Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education