Associate Project Lead

Role Description

We’re searching for an Associate Project Lead to join our Activation Services team in a remote capacity within the United States. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

• Plan, manage, and adapt implementation projects to meet evolving customer needs
• Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
• Own end‑to‑end customer communication as the primary point of contact, managing expectations and sharing progress
• Build strong, trust‑based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear, customer‑friendly guidance
• Serve as a product SME, managing complex, multi‑system implementations and coordinating cross‑functional teams for smooth handoffs

Qualifications

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

Requirements

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Company Description

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

Our targeted starting base salary in the United States for this position ranges from $60,000 - $80,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At EZLynx, a division of Applied Systems, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

AI Utilization: We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.