Accounts Payable Customer Service Analyst

Accounts Payable Customer Service Analyst About the Team: Our Finance team’s mission is to drive efficiency as we support our company and business partners. We analyze data, create records and reports, and make key strategic decisions to keep the business running. Our passion and energy promote a creative and growth‑oriented environment. The members of our team are resourceful, critical thinkers that pride themselves on integrity and efficiency. About this role: The AP Customer Service Analyst will analyze and reconcile all vendor statements. This includes providing support to our internal business partners as well as providing answers to inquiries from our suppliers. The AP Customer Service Analyst will manage the no‑receiver report while ensuring all vendor accounts are in good standing. The person in this role must be skilled and proficient in all aspects of Accounts Payable and have a solid understanding of the Grocery Outlet model. This role reports to the Accounts Payable Team Supervisor. Responsibilities Responsible for analyzing vendor statements and providing detailed data to AP Processors to improve productivity. Review VIM data to flag any duplicates. Resolve escalated issues related to invoice processing and payment. Manage vendor credit application requests and get proper authorization before sending them to the vendor. Oversee all vendor accounts to maintain good standing and avoid service interruptions. Manage the no‑receiver report and communicate unmatched invoices with IOs to improve invoice processing efficiency. Identify areas of improvement within the accounts payable process. Establish and manage good relationships with stakeholders, addressing all inquiries. Monitor team productivity on invoice processing and iReq cases, and assist the team with prioritizing. Provide training to AP Processors as needed. Act as a backup for managing iCare cases. Manage all large vendor communications. Escalate issues to DSMs and buyers as needed. Pay Base Salary Range: $32.00 - $35.00 Hourly 401(k) Profit Sharing Final compensation will be determined based upon experience and skills and may vary based on location. Qualifications College degree preferred with 6+ years of experience in Accounts Payable, preferably in a lead or supervisory role. Strong analytical skills with expert Excel experience. Ability to balance multiple tasks in a high‑volume environment. Self‑motivated, team player. Ability to work effectively and communicate well with all levels within an organization. Ability to follow company procedures. High degree of attention to detail and desire to deeply understand all aspects of a process and system. Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and meet deadlines with minimal supervision. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Grocery Outlet Inc.