Supply Chain Operations Specialist I - Los Angeles, CA

Supply Chain Operations Specialist I - Los Angeles, CA CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. Pay Range: $20.77 - $26.00 Schedule: 10pm-6:30am Monday-Friday (overnight) – training will be during the day period for the identified candidate.

YOUR ROLE

Provides complex to specialized support to areas of the supply chain or operations, such as identifying operational or service concerns, running and analyzing operational reports and interfacing with carriers regarding requirements. Generally requires full knowledge of customers and carriers, addressing complex or escalated internal or external customer questions and concerns and providing more complex customer service, quotes and tracking needs. Models and acts in accordance with our guiding principles and core values. WHAT ARE YOU GOING TO DO? Receives and processes documents for accuracy, with complex knowledge of customers, carriers, and procedures. Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups. Utilizes databases, logs, and other sources to locate and verify information; information is usually complex. Identifies and completes services or assists others that require special or expedited handling. Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations. Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors as needed. Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature. Prepares information required for quotes or addresses potential services; provides more complex quotes. Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items. Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs. Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed. Performs other duties as assigned. WHAT ARE WE LOOKING FOR? Ability to develop relationships with customers and internal operations. Advanced knowledge of operational and support principles and practices in supply chain environments. Ability to apply and follow policies and procedures. Utilizes databases and systems to review and verify logistics and transportation information. Capable of relaying communications between carriers, providers, and customers and preparing and handing off transportation and logistics requirements. Ability to track and trace shipments or product, typically domestic and more complex. Capable of working with providers, carriers and services in a transportation/logistics environment. Able to identify operational delays. Ability to communicate and work to resolve potential concerns or delays. Operates in a fast-paced and changing logistics/transportation environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction. Ability to prepare operational reports, queries, and service information, as well as quotes and service details. Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Must be able to read, write and speak English fluently. MINIMUM QUALIFICATIONS High School Graduate or GED. Two years of specialized logistics or related operations support experience. PREFERRED QUALIFICATIONS Associate’s Degree, or equivalent combination of work experience. BENEFITS Competitive Paid Time Off, 401(k), health insurance and an employee benefits platform with discounts on gym memberships and a range of retail, travel, car, hospitality brands, including pet insurance. Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. EEO STATEMENT CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. NOTE: The recruitment process involves communication with candidates through recognized professional networks such as LinkedIn or via an official company email address: View email address on click.appcast.io. Do not respond to unsolicited offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. #J-18808-Ljbffr American President Lines