Office Manager

Job Description

Job Description

Office Manager at Thomas

Chiropractic

Position Summary

The Office Manager is responsible for overseeing the daily administrative and

operational functions at the Thomas Chiropractic office. This role helps ensure an

efficient, welcoming, and patient-focused environment by coordinating front-desk

operations, scheduling, billing support, team communication, and office organization.

The ideal candidate is professional, friendly, detail-oriented, self-motivated, dependable,

and committed to delivering excellent customer service.

Key Responsibilities

 Manage day-to-day office operations to support a smooth and efficient patient

experience for chiropractic and massage patients.

 Greet patients, answer phones, respond to inquiries, and maintain a professional

front-desk presence.

 Coordinate appointment scheduling and patient flow.

 Maintain accurate patient records and support confidentiality and privacy

standards.

 Oversee billing support, insurance verification, payment collection, and follow-up

on outstanding balances.

 Train and support back-up front office staff as needed.

 Monitor office supplies, place orders, and coordinate with vendors and service

providers.

 Own basic bookkeeping tasks by tracking expenses.

 Help maintain office policies, procedures, cleanliness, and overall organization.

 Resolve patient concerns professionally and contribute to a positive, service-

oriented office culture.

 Maintain and coordinate indoor and outdoor maintenance and seasonal

decorations.

 Continuously evaluates office procedures and implements process improvements

based on feedback, best practices, and organizational needs.

Qualifications

 High school diploma or equivalent required; associate degree or coursework in

business, healthcare administration, or a related field preferred.

 2+ years of office management or medical office experience preferred.

 Strong organizational skills with the ability to manage multiple priorities in a

small-office setting.

 Excellent communication, customer service, and interpersonal skills.

 Experience with scheduling systems, electronic records, billing workflows, and

Microsoft Office.

 Knowledge of insurance processes, payment collection, and healthcare office

procedures preferred.

 Ability to handle confidential information with discretion and professionalism.

 Self-motivated, dependable, and comfortable working both independently and as

part of a team.

Preferred Experience and Traits

 Previous experience in a chiropractic, wellness, or other small healthcare

practice.

 Comfort working in a patient-centered environment with a friendly, calm, and

professional approach.

 Strong problem-solving skills and attention to detail.

 Ability to take initiative, improve processes, and support practice growth.

Work Environment / Physical Requirements

This position typically works in a professional office setting and requires extended

periods of sitting, standing, walking, using a computer, and communicating with staff

throughout the day.

Compensation and Benefits

Compensation and benefits will be determined based on experience, qualifications,

schedule, and practice needs.