Director of Application Development & Support - CIAM Technologies

Role Description

This is a remote role that may be hired in several markets across the United States. At First Citizens Bank we’re in the midst of a bold digital transformation—simplifying, consolidating, and modernizing the way we serve our customers. We’re evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market.

This is not business-as-usual. We’re reimagining our digital banking platform from the ground up—rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what’s next while staying grounded in the impact we create today. If you’re energized by transformation, passionate about Digital CIAM and Fraud solutions, and ready to help lay the technical bedrock for a digital-first future—we want to talk to you.

We are looking for a Director of Technology – CIAM & Fraud Platforms who will be accountable for the strategy, delivery, and run excellence of Customer Identity & Access Management (CIAM) and Fraud technology that underpins digital sales and servicing journeys across retail and commercial banking channels. The role ensures customers can onboard, authenticate, and transact securely and seamlessly, while protecting the bank from fraud, identity abuse, and financial crime. The Director leads four cross-functional delivery pods, delivering at pace while meeting stringent security, regulatory, and operational resilience requirements.

Qualifications

• Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
• 10 years technology leadership experience within banking or regulated financial services (preferred)
• Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys (preferred)
• Experience leading multiple agile pods delivering customer-facing technology (preferred)
• Strong understanding of digital banking, operational risk, and security controls (preferred)
• Experience working with third-party vendors and SaaS platforms in a regulated context (preferred)
• Excellent communication and stakeholder management skills (preferred)

Requirements

• Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting:
• Digital onboarding and account opening
• Login, step-up authentication, and consent
• Servicing journeys across web and mobile
• Real-time fraud detection and intervention
• Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels.
• Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels.
• Ensure platforms align with enterprise architecture, security standards, and digital strategy.
• Lead a number of technology pods, accountable for:
• Roadmap delivery aligned to business outcomes
• Engineering quality, resilience, and security-by-design
• Predictable delivery against time, cost, and risk
• Embed product-aligned, agile delivery with strong collaboration across Product, UX, Data, and Cyber.
• Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not point solutions.
• Drive continuous improvement through automation, CI/CD, and DevSecOps practices.
• Balance frictionless customer experience with strong authentication, authorization, and fraud controls.
• Enable risk-based and adaptive authentication aligned to customer behavior and transaction context.
• Ensure fraud detection capabilities support real-time decisioning with minimal false positives.
• Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution.
• Ensure compliance with banking regulations, internal policies, and audit expectations related to:
• Customer identity and access
• Data protection and privacy
• Fraud prevention and financial crime controls
• Own technology responses to regulatory findings, incidents, and control issues.
• Ensure platforms meet operational resilience expectations, including monitoring, failover, and recovery testing.
• Participate in incident response for identity or fraud-related events.
• Build and lead high-performing teams across engineering, delivery, and platform operations.
• Develop deep capability in:
• Digital identity engineering
• Fraud analytics and decision platforms
• Cloud-native, API-driven architecture
• Create clear accountability across pods while fostering strong collaboration and engagement.
• Actively coach and develop senior technologists and pod leads.
• Partner with Digital CIAM and Fraud, Security, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans.
• Provide clear, concise communication to senior executives on delivery status, risks, and trade-offs.
• Influence prioritization decisions across competing digital initiatives.

Benefits

• Base pay for this position is generally between $175,000 and $240,000.
• Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.
• Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
• First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.