Customer Service Account Specialist

Job Description

Job Description

JOB SUMMARY: The Account Specialist is a front-line customer service contact who is responsible for ensuring that the needs of an assigned group of customers are identified and addressed using specific account strategies. 

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Maintain and grow current business by developing and nurturing current accounts • May actively seek and pursue new business opportunities 

• Address incoming telephone calls, faxes, emails and any other communication in a timely manner 

• Quote prices, lead times, credit terms to customers according to established guidelines 

• Follow up on quotes to close business or to determine the reason an order will not close 

• Review and accept sales contracts including changes and expedites 

• Manage customer accounts receivables to ensure that customers can place and receive orders easily 

• Accurately enter necessary information into corporate databases • Demonstrate an understanding of products and services 

• Provide support to other Inside Sales team members as scheduled or as needed 

• Attend training as needed or assigned 

• Perform other duties or special project as assigned. 

REQUIREMENTS:

• Associates degree and 2 years of related experience, or the equivalent combination of education and experience 

• Previous data entry experience, with demonstrated accuracy and attention to detail 

• Previous experience working in an office, administrative, customer service, or hospitality environment preferred 

• Strong organizational skills with the ability to manage multiple tasks and priorities 

• Strong interpersonal skills and the ability to work effectively with customers and team members 

• Ability to work independently and follow verbal and written instructions 

• Ability to perform basic mathematical calculations accurately 

• Proficient computer and keyboarding skills, with the ability to enter and maintain data accurately and efficiently 

• Ability to work effectively in a fast-paced environment and manage changing priorities

• Ability and willingness to learn and develop an understanding of Indium products, services, systems, and processes 

• Provide own source of transportation for any local/day travel, including travel between Indium Corporation facilities

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$21.00 per hour - $25.00 per hour

($43,500 - $52,000 annually)

 

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be given consideration without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics