Letter of Protection/Insurance/Commercial Collections Specialist

Job Description

Job Description

LETTER OF PROTECTION/INSURANCE/COMMERCIAL COLLECTIONS SPECIALIST

Full-Time | Onsite | Fort Worth, TX

No Weekends • No Evenings • Monday-Friday

Now Hiring for Our Next Training Class Beginning August 3, 2026!

Credit Systems International, Inc. (CSII) is Looking for You!

Credit Systems International, Inc. (CSII) is looking for an experienced and motivated Letter of Protection/Insurance/Commercial Collections Specialist to join our growing Fort Worth team.

This is an excellent opportunity for a collections professional with experience handling Letter of Protection (LOP), insurance, commercial collections, medical billing, personal injury, or litigation-related accounts who is looking for a stable Monday-Friday schedule, competitive pay, uncapped monthly bonuses, and opportunities for professional growth.

In this role, you'll work with attorneys, insurance carriers, healthcare providers, businesses, and consumers to negotiate resolutions, recover outstanding balances, and help clients achieve successful outcomes while delivering exceptional service in a compliance-focused environment.

Why CSI?

At Credit Systems International, we know our success starts with our people. We offer a supportive, team-oriented environment where your experience is valued, your performance is rewarded, and your career can continue to grow.

What We Offer

• Competitive hourly pay based on experience
• Uncapped monthly performance bonus
• Monthly Attendance Bonus
• Monday-Friday schedule (No weekends or evenings)
• Business casual work environment
• Career growth opportunities
• Supportive, collaborative team culture
• Comprehensive benefits package
• Established company serving clients for more than 45 years

What You'll Do

As a Letter of Protection/Insurance/Commercial Collections Specialist, you'll manage a specialized portfolio of accounts while helping clients recover outstanding balances through professional negotiation and effective account resolution.

Responsibilities

• Manage Letter of Protection (LOP), insurance, and commercial collection accounts from placement through resolution.
• Communicate professionally with attorneys, insurance carriers, healthcare providers, businesses, consumers, and other authorized parties.
• Negotiate payment arrangements and settlement agreements within company and client guidelines.
• Review insurance claims, supporting documentation, and account history to determine the appropriate resolution strategy.
• Research delinquent accounts and identify barriers to payment.
• Perform account maintenance, detailed documentation, and timely follow-up.
• Utilize skip tracing tools and public records, when appropriate, to locate responsible parties.
• Dispute unilateral settlements when appropriate.
• Meet or exceed collection, quality, and productivity goals.
• Ensure compliance with all applicable laws, regulations, client requirements, and company policies.
• Collaborate with internal departments to resolve complex account issues.
• Deliver exceptional customer and client service while contributing to a positive team environment.

What We're Looking For

We're looking for a motivated, detail-oriented professional who enjoys negotiating solutions, resolving complex accounts, and building positive professional relationships. The ideal candidate is organized, confident, and thrives in a fast-paced, goal-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Two (2) or more years of experience in Letter of Protection (LOP), insurance collections, commercial collections, medical billing, accounts receivable, personal injury, litigation support, or a related field preferred.
• At least one (1) year of call center or high-volume collections experience preferred.
• Strong negotiation, conflict resolution, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working with attorneys, insurance carriers, healthcare providers, or commercial customers preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience researching accounts and developing effective collection strategies.
• Knowledge of skip tracing and asset research is a plus.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Ability to type at least 35 words per minute.
• Bilingual (English/Spanish) is a plus but not required.

You Will Be Successful If You Are

• Results-driven and motivated by achieving goals.
• Professional, confident, and comfortable negotiating resolutions.
• Detail-oriented with strong critical thinking skills.
• Organized and able to manage multiple complex accounts simultaneously.
• Dependable with excellent follow-up and time management skills.
• Comfortable working with attorneys, insurance representatives, businesses, and consumers.
• Adaptable and able to work independently while contributing to a collaborative team environment.
• Committed to compliance, professionalism, and delivering exceptional service.

Pay & Benefits

• $18.00-$22.00 per hour, based on experience
• Uncapped monthly performance bonus
• Monthly Attendance Bonus
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• 401(k)
• Paid Time Off
• Paid Holidays
• Wellness Program
• Employee Discount Programs
• Business casual dress
• Monday-Friday schedule (No weekends or evenings)

Additional Requirements

• Employment is contingent upon successfully completing a pre-employment background check. All employment decisions are made through an individualized review process.
• Ability to work onsite in Fort Worth, Texas.
• Ability to communicate professionally with clients, consumers, attorneys, insurance representatives, healthcare providers, and internal team members.

Apply Today!

Apply today to be considered for our next training class beginning August 3, 2026!