Senior Product Manager

Role Description

We’re looking for a Senior Product Manager to help transform mortgage fulfillment through AI-first product thinking, operational rigor, and systems design. This role sits at the intersection of product, operations, and technology, with the opportunity to rethink how work gets done across people, software, and automation in a highly regulated environment. You’ll help turn fragmented, manual workflows into scalable, intelligent, and reliable systems that improve file quality, reduce effort, streamline handoffs, and create more predictable closing outcomes.

You will operate across the fulfillment lifecycle to identify pain points, define product strategy, and deliver solutions that improve how work is structured, surfaced, and executed across teams and systems. The work requires a product leader who is equally comfortable navigating complex operational workflows, partnering deeply with business stakeholders and technical teams, and balancing speed, quality, compliance, and scalability. This is an opportunity to shape the future of mortgage operations by building smarter workflows, stronger internal tooling, and better-integrated systems that drive measurable business impact.

You Will Get To

• Lead AI-first product strategy for mortgage fulfillment workflows, operational tooling, and decisioning systems across the loan lifecycle.
• Redesign complex, multi-step operational processes to improve quality, speed, cost efficiency, and the predictability of closing outcomes.
• Build and evolve internal tools that support file setup, verification, conditions management, underwriting readiness, closing readiness, and production visibility.
• Define how work moves across people, systems, and handoffs with clear ownership and stronger workflow orchestration.
• Partner closely with Operations, Engineering, Design, Data Science, Compliance, and external vendors to translate business needs into scalable solutions.
• Drive integrations across Zillow systems and third-party platforms, ensuring a more connected and reliable operator experience.
• Use data to identify bottlenecks, define success metrics, prioritize opportunities, and measure the business impact of product investments.
• Ensure solutions are operationally sound, compliant, auditable, and built to scale in a regulated environment.

Qualifications

• 5+ years of product management experience leading complex, multi-stakeholder products or workflows in regulated or operationally intensive environments.
• Comfortable owning ambiguous problem spaces end to end and translating complex operational pain points into clear product strategy and execution.
• Strong AI fluency and product judgment, with the ability to apply modern AI capabilities to improve workflow design and decision-making.
• Excellent communication skills to collaborate effectively across various teams.

Requirements

• First-Principles Thinker: Ability to break down complex workflows and operational challenges.
• Data-Driven Decision Maker: Use data to shape priorities and make informed product decisions.
• Results-Oriented: Quickly identify what matters most and deliver durable solutions.
• Systems Thinker: Connect decisions in one part of a workflow to broader outcomes across the fulfillment lifecycle.
• Collaborative Communicator: Translate complex operational and technical concepts into aligned action.

Benefits

• Competitive base salary.
• Equity awards based on factors such as experience, performance, and location.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

Zillow is honored to be recognized among the best workplaces in the country, including being named one of FORTUNE 100 Best Companies to Work For® in 2025.