Front Office Assistant

Job Description

Job Description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

All recruitment efforts are handled by our regional team and applications must be submitted electronically. For compliance reasons, we do not accept hard-copy applications. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality.

Responsibilities:

Manage the customer journey

• Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Qualifications:

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficient in Microsoft Office and Windows

What We Offer:

• $18.00/hour + monthly bonus opportunity
• Work-life balance, hours are M-F, 8:30am-5pm
• Continuous training, development & support
• Health Insurance – Medical, Dental, Vision
• Life insurance, Health Savings Account, 401K with employer match
• Paid Time Off, Paid Holidays, Volunteer Time Off

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.