Senior Account Director

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This range is provided by Invisible North. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$155,000.00/yr - $170,000.00/yr

Founded in 2012, Invisible North is a female-owned creative marketing agency headquartered in NYC with global reach. We are a team of culturally fluent account experts, strategists, creatives, designers, and producers pushing the limits of possibility. Together, we champion creativity and build thoughtful campaigns, experiences, and content that solve business problems and bring brands to life.

We are looking for a Senior Account Director based in our NYC office to play a key role in senior leadership on the account team. You will also lead client strategy and execution for select clients while building plans that deliver on brand KPI’s. The Senior Account Director will also lead oversight and, in some cases, lead day-to-day functions of client service management on key accounts with a focus on client relationships and interdepartmental collaboration, all while maintaining agency and team responsibilities of driving growth amongst your clients, program and team profitability, team development, operations, and fiscal management.

Additionally, this role will positively contribute to making Invisible North’s culture an envy of the industry, a studio that turns out jaw-dropping creative and design, and does so by upholding an inclusive, flexible, and giving work environment.

While our main office is located in DUMBO, Brooklyn, we work as a distributed team. For this role, we do prefer that part of your time be spent collaborating with the team in person in our Brooklyn office.

This position is full-time with a 90-day entry contract.

Leadership

• Sets the bar by leading diplomatically with confidence and handling stressful situations with self-awareness and a calm, balanced demeanor that touches every level of the organization
• Provides leadership and mentorship to the account team as well as your project teams
• Acts as a talent champion (the eyes of the client before the client)
• Drives and supports change management in a positive, efficient manner
• Works collaboratively with other key leadership on interdepartmental teams

Client Relationships

• Key partner and oversight (and often seen as client poc for escalation), able to manage and make recommendations to a high volume of complex clients
• Seeks opportunities in the marketplace to gather information from various channels and stakeholders to develop comprehensive plans
• Utilizes knowledge of industry landscape and clients' business to establish long-term objectives with clients, producing business models that drive our competitive advantage through innovation
• Ownership in delivering robust ROI presentations to clients that link to their business strategy

Fiscal Management

• Manages a large volume of business with multiple clients, including oversight of several key clients; accountable for revenue targets and margins for each project
• Shares responsibility for resource management and business targets
• Supports creation of fiscal plans for BU & Clients
• Develops OGSM content

Business Development

• Responsible for new business growth and individual growth targets
• Develops a pipeline of potential new business through networking and external resourcesStrategic development for RFPs of new and existing clients

Operations

• Leadership with shared services to identify and find solutions for opportunities to minimize business disruptions and streamline processes
• Supports developing resourcing plans within the Business Unit; oversees multiple clients with a strategic lens, which results in substantial pay-off
• Supports the financial goals of both client and agency
• Development of playbooks and best practices to implement in the field and with the account team
• Mitigation of risk and liability of the organization as a whole

• Must have a minimum of 9-11 years of client service, leadership and/or management
• Experience at an experiential or event agency strongly preferred
• Based in NYC and able to work in the office (preferred)
• Proven presentation and deck writing, and developing skills
• Ability to lead logistical and strategic RFP’s
• Experience and ability to build complex program budgets and manage both out-of-pocket spends as well as agency time (in partnership with production)
• Ability to manage cross-functional teams (ie. Creative, insights, production) and change communication style based on which team
• Experience in managing a team of direct and indirect reports, with exposure to conflict management
• Balanced with confidence and being self-aware to approach audiences both informally and in formal presentations
• Able to travel to project locations and the IN Office as needed
• Availability to work occasional weekends and evenings as needed for specific projects (and to be made up with compensatory time off)

• Resilient – to voice and fight for what is best for the brand growth and the agency
• Passionate - to grow the brand as much as the brand’s own managers
• Highly Organized – with the ability to take in large amounts of information, process information, and distill it into a thoughtful action plan for the client
• Strategic – with the ability to formulate strategic marketing recommendations that is best for the brand, and is confident in those recommendations to be able to write and share with the brand and leadership
• Orchestrator – with the ability to think from the end deliverable and bring together a holistic plan across both program and annual plans
• Calm Demeanor - able to process and maintain simplicity in a quickly changing environment
• Innovative - able to recommend creative solutions and suggestions while planning or in the moment
• Direct and Fair – that provides the team to lean on the leader to steer the ship; can look at issues and develop ways to better process or situation
• Problem Solver – with the ability to foresee potential issues and be prepared with creative solutions as well as think quickly to solve problems that come up without pre-planning

Full Time salary: $155,000 -170,000 / yr

*This is not a guarantee of compensation or salary, the final offer amount may vary based on factors including but not limited to experience and geographic location.

• Unlimited Paid Time Off (PTO)
• Paid parental leave
• Premium medical, dental, and vision plans
• 401(K) savings plan with match among other benefits
• Our Health Benefits Program includes 24/7 virtual care, Flexible Spending Accounts, and online mental health therapy
• Commuter benefits, long-term disability insurance, life and AD&D insurance, and supplemental life insurance
• A flexible remote/hybrid working model, with open access to IN’s Brooklyn office (DUMBO)
• Half-day Summer Fridays
• Company-sponsored internal events, workshops, summits, and learning & development

At IN, we acknowledge that in order to be a forward-thinking, culture-led agency, we must actively foster and uplift a multitude of perspectives, backgrounds, and ways of thinking within our team. We seek to work with those who are a culture add, not just a culture fit. We believe that the best ideas come from authenticity and that the unique passions, identities, and points of view of our team are what make us All IN.

IN is WBENC certified.

To apply, please submit your resume to View email address on click.appcast.io and indicate Senior Account Director in the subject heading.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management and Marketing