Business Office Manager

Job Description

Job Description

Blue Point Healthcare Center is seeking an experienced and organized Business Office Manager to oversee the daily business office operations of our skilled nursing and rehabilitation facility. The ideal candidate will be responsible for resident accounts, billing processes, collections, insurance verification, and maintaining accurate financial records while providing exceptional customer service to residents and their families.

The Business Office Manager is responsible for coordinating and directing business office activities, ensuring compliance with company policies, regulatory requirements, and established accounting procedures. This position works closely with administration, admissions, clinical teams, residents, families, and third-party payers.

• Manage resident trust accounts and private pay billing.

• Process Medicare, Medicaid, managed care, and insurance billing.

• Monitor and follow up on accounts receivable to ensure timely collections.

• Verify insurance coverage and maintain accurate payer information.

• Assist residents and families with financial questions and payment arrangements.

• Prepare and submit reports related to accounts receivable and collections.

• Maintain resident financial records in accordance with company policies and regulatory requirements.

• Coordinate admission financial paperwork and review payment responsibilities with residents and responsible parties.

• Work closely with the Admissions and Clinical teams to ensure accurate billing information.

• Reconcile accounts and investigate billing discrepancies.

• Ensure compliance with federal, state, and facility regulations.

• Provide administrative support to the Administrator and other departments as needed.

• Supervise business office staff, if applicable.

• High school diploma or GED required; Associate's or Bachelor's degree in Business Administration, Accounting, Healthcare Administration, or related field preferred.

• Minimum of 2 years of experience in healthcare billing, collections, or long-term care business office management preferred.

• Knowledge of Medicare, Medicaid, managed care, and insurance billing processes.

• Strong accounting, organizational, and problem-solving skills.

• Excellent customer service and communication abilities.

• Proficiency in Microsoft Office, including Excel and Outlook.

• Experience with electronic health records (EHR) and healthcare billing systems preferred.

• Ability to maintain confidentiality and handle sensitive financial information.

• Competitive Salary

• Medical, Dental, and Vision Insurance

• Paid Time Off (PTO)

• Holiday Pay

• 401(k) with Company Match (if applicable)

• Employee Assistance Program

• Professional Growth Opportunities