Senior Help Desk Specialist: VIP Support & ITIL Pro
ERP International
ERP International, LLC is seeking a Senior Help Desk Specialist to support clients in Washington, DC. The role involves diagnosing hardware and software problems remotely and implementing effective solutions. Responsibilities include diagnosing Tier 1–2 issues, supporting end-users and VIPs, documenting problems, and ensuring timely resolution. Requires 5+ years of experience, a CS-related degree, USDA clearance eligibility, and strong communication. #J-18808-Ljbffr ERP International
Vacancy posted 1 day ago
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