Account Manager

Account ManagerWe are seeking an Account Manager to support a high-profile client account in Atlanta, GA. This is a full-time, on-site position.Job OverviewAs Account Manager, you will manage and direct all operations, staffing, expense and revenue goals of an on-site program, in addition to direct management of Site Leaders from other locations of the same client.You'll take on a key role in the marketing, promotion, planning and staffing of all programs at sites under your supervision, and support your direct Site Leaders in executing programs at their respective locations. You will also act as a bridge between Workplace Well-being and the Client's supervising department. Although you'll spend less time on the site floor than the rest of the staff, you'll still maintain a high profile with both staff and members.What You Will DoAssist the Service Delivery leader in implementing the client's established wellness vision and strategies that will result in improving the health and resiliency of the employee population.Coordinate marketing and communication efforts with the Site Leader at all client locations under your supervision to ensure adherence to the client's branding requirements and communication protocols.Leverage outstanding leadership skills to guide each Site Leader and their professional staff to provide exceptional customer service to meet and exceed client expectationsEstablish high level relationships with Facilities/Building Services and other key operational units to ensure efficient responsiveness to all site's facility needsDevelop performance goals for self, Site Leaders and other professional staff that focus on KPIs and ancillary services. Conduct weekly meetings with Site Leaders and your own on-site management team to ensure that they remain on target for revenue goals, action plans and upcoming programming.Provide weekly, monthly and quarterly reports to the Service Delivery leader outlining revenue, utilization, penetration, retention and any other pertinent operational details of sites within your supervision.Work with the Service Delivery leader to manage all site operating budgets.Work with the corporate team and the Service Delivery leader on short- and long-term strategic planning for the client's sales and marketing, staffing, programming, facilities, equipment and more.On-Site ResponsibilitiesManage payroll and accounts payable and receivable, provide accurate and timely information to Client departments as appropriate.Manage primary human capital responsibilities which include, hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating staff.Implement and follow all Workplace Well-being and Client policies and procedures, as outlined in the Team Member Manual.Respond to member suggestions, concerns and complaints in a timely, professional and consistent manner, providing the gold standard in customer service, and ensure all staff deliver the same gold standard. (If you can't do so yourself, take the initiative to find another team member who can.)Help staff feel fully integrated into the Workplace Well-being culture by incorporating its mission, values and hospitality vision into everyday activities, making it a nice place to work.Encourage staff to pursue advanced training, development and growth opportunities, and to apply for eligible job opportunities within Workplace Well-being.Recognize staff for individual and team achievements.Direct the professional staff in coordinating and running member orientations, onboarding and testing, as well as programs, contests and activities.Maintain thorough knowledge of all site offerings, and refer members to other Workplace Well-being programs, products and services or Client vendor partners as needed.Knowledge of local competition, and ability to identify ways of maintaining competitive advantage against it.Ensure that staff is actively prospecting and generating new leads.What We Are Looking ForA current and active Workplace Well-being team member.Bachelor's degree in related field (e.g. health science, health promotion, business administration, etc.)Three to five years of management experience, with two to three years of experience as a Site Leader or comparable.Thorough industry knowledge and the ability to skillfully interact, engage and network with all clients, guests and participants.Excellent multi-tasking, time management, problem-solving, organizational and follow-up skills.A thorough knowledge of financial reporting, including budgeting, forecasting and strategic business planning.Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance/payroll systems.Strategic thinking skills relative to design and delivery of health promotion and wellness programming in the corporate environment.Strong financial analysis skills and solid business acumen.Thorough knowledge of health, fitness, nutrition, exercise and other wellness principles.Demonstrated leadership success.Strong experience in financial reporting, trend analysis and communicating at an executive level.About UsPlus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.Perks Of Working At Plus One, An Optum CompanyHealth and financial:Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) optionsDental and Vision coverage plans401(k) Retirement & Savings PlanLife Insurance (team member, spouse and dependents)Short and Long Term Disability PlansAccident & Critical Illness InsuranceTransportation and Parking PlansPaid parental leaveWell-being:Paid time offWellness rewards programFree memberships to various fitness facilities and wellness subscriptions24/7 health and wellness support through the Employee Assistance programEntertainment and consumer discountsInclusion and Belonging CouncilGrowth and development:Free professional development courses through internal learning management systemsDiscounted certifications through industry leading agenciesFree CPR/AED certificationsFree continuing education courses and creditsEmployee Referral Reward program*Please note, some of the benefits listed above are only available to team members who work full time hours.Equal opportunity statementPlus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The annual salary for this position ranges from $70,000 - 90,000. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.