Front Office Coordinator

Utah Physical Therapy in South Ogden, UT is seeking a highly organized, customer-focused Front Office Coordinator to lead our front office operations and create an exceptional patient experience. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment, and is passionate about providing outstanding service while supporting a collaborative clinical team.

You will serve as both a patient advocate and front office leader , overseeing daily operations, managing insurance authorizations, coordinating scheduling, and ensuring the clinic runs efficiently every day.

• Pay: $20.00-$22.00 per hour, depending on experience and qualifications.
• Schedule: Full-time, 40 hours per week
• Schedule will vary within clinic hours and includes some full-day shifts based on clinic needs.
• No weekends.

Responsibilities

• Support the Clinic Director with daily operations and clinic initiatives.
• Foster a positive, collaborative, and professional work environment.
• Ensure staff complete required trainings and follow company policies.
• Coordinate agenda items and participate in leadership and staff meetings.
• Manage employee timekeeping and review paid/unpaid time-off requests.

Patient Experience

• Greet patients and visitors with professionalism and exceptional customer service.
• Serve as a patient advocate by addressing questions and concerns promptly.
• Maintain HIPAA compliance and patient confidentiality.
• Ensure patients are scheduled appropriately for optimal clinic flow.
• Monitor patient schedules, follow up on missed appointments, and ensure future visits are scheduled through anticipated discharge.

Insurance & Administrative Responsibilities

• Coordinate insurance verifications and authorizations with patients, providers, billing staff, and insurance carriers.
• Monitor authorization status to ensure visits remain eligible for reimbursement.
• Maintain accurate patient accounts and documentation within the electronic medical record (EMR).
• Respond to emails, phone messages, faxes, and patient inquiries in a timely manner.

Financial & Office Operations

• Process patient payments and provide receipts.
• Balance and reconcile daily batches and complete bank deposits.
• Monitor petty cash and report discrepancies.
• Process employee and clinic expense reports.
• Maintain office supplies and support overall clinic organization.
• Ensure the clinic opens and closes properly each day.

Reporting & Compliance

• Prepare and submit operational reports.
• Ensure physician profiles and clinic schedules remain current in the EMR.
• Promote compliance with HIPAA, PCI, and company policies.

Qualifications

• Minimum of 2 years of relevant experience.
• Strong customer service and communication skills.
• Excellent organizational, time management, and problem-solving abilities.
• Experience with insurance verification, authorizations, scheduling, and patient accounts preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Current CPR for Healthcare Professionals certification or ability to obtain.
• Commitment to maintaining patient confidentiality and HIPAA compliance.

Physical Requirements

• Primarily office-based work with prolonged sitting and computer use.
• Frequent keyboarding, phone communication, and repetitive hand movements.
• Ability to occasionally lift or move up to 15 pounds.

Why Join Utah Physical Therapy?

At Utah Physical Therapy, we are committed to providing exceptional patient care while fostering a supportive and collaborative work environment. We value teamwork, professionalism, and opportunities for growth.

Apply today to join our South Ogden team!