Infrastructure Analyst II

Job Description

Job Description

Overview

Are you ready to join a growing team?

CTG is seeking to fill an Infrastructure Analyst II opening for our client.

Location: Buffalo, NY
Duration: 12 months

Primary Responsibilities:

• Coordinate between the patch management team and application teams to communicate patching requirements, schedules, and deployment plans.

• Respond to and resolve help desk escalations and technical incidents by analyzing, troubleshooting, and isolating issues.

• Perform system maintenance activities, including patching, health checks, operating system updates, change validation, and configuration management in accordance with Standard Operating Procedures (SOPs).

• Maintain accurate documentation for change schedules, patch deployments, maintenance activities, and related procedures.

• Facilitate meetings, coordinate technical discussions, and provide timely status updates to technical teams and management.

• Use basic diagnostic tools to troubleshoot system issues and research solutions for anomalies; escalate complex issues to senior staff as needed.

• Complete master work orders, request-based tasks, and other assigned infrastructure activities.

• Participate in team projects and provide coaching and guidance to less experienced staff.

• Identify opportunities to improve procedures and operational efficiency and document approved process changes.

• Complete scheduled evening responsibilities and other related duties as assigned.

• Adhere to organizational risk, regulatory, audit, security, and internal control standards and escalate identified risks appropriately.

• Promote a customer-focused environment that supports diversity and reflects the organization's values.

Scope of Responsibilities:

• Support infrastructure operations, maintenance, patch management, and incident resolution.

• Coordinate technical changes across infrastructure and application teams while minimizing operational risk.

• Manage multiple priorities in a dynamic, time-sensitive environment.

• Ensure systems and related procedures follow established operational and configuration standards.

Supervisory/Managerial Responsibilities:

• No direct supervisory responsibilities.

• Provide coaching and process guidance to less experienced team members.

• Facilitate coordination and communication among technical teams as needed.

Education and Experience Required:

• Minimum of 4 years of combined higher education and/or relevant work experience.

• Experience in an IT infrastructure or operations environment.

• Experience with change scheduling tools and IT service management (ITSM) platforms such as ServiceNow or Jira.

• Strong troubleshooting, problem-solving, and organizational skills.

• Ability to read, understand, and apply technical information.

• Proven written and verbal communication skills, including experience communicating technical issues and status updates to management.

• Strong customer focus with the ability to manage multiple priorities and competing demands.

• Detail-oriented with strong documentation and coordination skills.

Education and Experience Preferred:

• Bachelor's degree in a technology-related field.

• 5 or more years of combined higher education and/or relevant work experience.

• ITIL, change management, or related certifications.

• Additional certifications or specialized training in relevant technologies.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!