Inside Sales Representative

Inside Sales Representative

The Pittsburgh Penguins are seeking a driven, positive, passionate, and highly energetic Inside Sales Representative to join a comprehensive sales development program designed to prepare participants for long-term careers in sports sales. This 12-month program provides in-depth training, mentorship, and professional development while generating revenue across ticketing platforms, including season ticket memberships, premium hospitality, and group ticket packages. The role offers potential promotional opportunities into a full-time sales position and is ideal for recent or upcoming college graduates looking to launch a career in the sports industry.

Key Responsibilities

• Meet or exceed daily outbound sales activity goals, including 100+ outbound calls per day through assigned leads and campaigns.
• Conduct 35 face-to-face sales appointments each week with prospective clients.
• Sell full-season memberships, partial season ticket plans, group ticket packages, and additional ticket offerings for concerts and events at PPG Paints Arena.
• Consistently achieve weekly and monthly sales goals.

• Build and maintain relationships with prospective and current ticket members.
• Maintain accurate customer and prospect records within the organization's CRM system.
• Provide exceptional customer service while representing the Pittsburgh Penguins brand.
• Assist with customer service initiatives and account support as needed.

• Support home games, weekends, concerts, and special events through client visits, sales tables, and other assigned responsibilities.
• Assist with Select-A-Seat events and additional ticket sales initiatives.
• Participate in non-traditional work hours, including evenings, weekends, holidays, and Penguins home games.

• Attend weekly and monthly sales training sessions, role-playing exercises, and professional development meetings.
• Apply coaching and feedback to continuously improve sales performance.
• Perform additional duties and projects as assigned by Ticket Sales leadership.

Qualifications

• Bachelor's degree from an accredited college or university in Business, Sports Management, Marketing, Communications, or a related field.
• Positive attitude with a strong work ethic, willingness to learn, and a coachable mindset.
• Ability to thrive in a competitive, goal-oriented sales environment.
• Strong verbal and written communication skills with the ability to clearly present ideas.
• Excellent interpersonal skills, professionalism, and ability to maintain confidentiality.
• Strong organizational and time management skills with the ability to meet daily, weekly, and monthly performance goals.
• Flexibility to adapt to changing priorities and work schedules.
• Availability to work evenings, weekends, holidays, Penguins home games, and arena events.

• Previous experience in sales, customer service, fundraising, hospitality, or a related customer-facing role.
• Passion for sports, live entertainment, and delivering exceptional fan experiences.
• Demonstrated leadership experience through internships, campus organizations, athletics, or professional work.
• Familiarity with CRM systems or ticketing platforms is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.