Recall Campaign Administration Program Manager

The Campaign Administration Program Manager resides in the Technical Safety & Regulatory Compliance organization and is responsible for several facets of the campaign administration process to assure a successful launch of all Safety/Noncompliance Recalls and Environmental/Emissions Recalls. Scope includes all Chrysler, Jeep, Dodge, and RAM vehicles worldwide, in addition to Alfa Romeo and Fiat branded vehicles sold in North America.

This position will coordinate with the Investigations and Campaign Administration & Execution teams, as well as various other supporting teams, to ensure tasks required to prepare systems and documentation for launch are completed accurately and in a timely manner, while ensuring regulatory compliance and meeting internal standards. The position manages data analytics to support the life of the recall.

Job Description:

Responsibilities include, but are not limited to:

• Leads cross-functional initiatives that deliver trusted, timely reporting and analytics for business decision-making.
  • Own the BI/reporting roadmap (dashboards, operational reports, executive scorecards, and self-service analytics), aligning priorities to business outcomes and stakeholder needs.
  • This role owns program planning and execution (scope, schedule, budget, risks, dependencies) while partnering with business stakeholders, data engineering, and analytics teams to define KPI standards, build and enhance dashboards and reports, and ensure consistent metric definitions and adoption across the enterprise.
  • Drive data quality and reporting accuracy: define validation checks, reconcile sources, manage defect triage and root-cause analysis, and track remediation to closure.
• Responsible for the requests and schedule related to required time studies, as well as the development of repair procedures for dealer technicians. 
• Support Global process harmonization for Campaign Administration & Execution. 
• Provide input into the dealer and owner communications process, including proof review and approval, as well as document efficiency.
• Owns and continuously improves existing processes related to job function; responsible for establishing new processes, if required.
• Cross training/learning required to maintain seamless workflow amongst Campaign Administration Program Managers.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.