Scheduling Assistant II

Job Description

Job Description

We are looking for a Scheduling Assistant II to support appointment coordination and customer communication for field-related work. This Long-term Contract opportunity is a hybrid position that requires working in the office three days each week. The person in this role will help customers understand pre-service requirements, keep scheduling activities organized, and provide timely follow-up to support smooth job execution.

Responsibilities:
• Respond to customer inquiries with clear, attentive service and resolve concerns whenever possible before escalating more complex issues to the appropriate team.
• Coordinate appointments for service-related work, including sending reminders and confirmations to help ensure customers are prepared and available.
• Explain required pre-job steps to customers, such as inspection timing, account setup, and completion of site-related work before scheduled service begins.
• Maintain accurate records of customer calls, outreach efforts, and scheduling updates, and prepare recurring activity summaries for weekly reporting.
• Support scheduling operations by assisting with disconnect requests and creating appointments in the designated system.
• Help assemble work packets and contribute to the processing of grouped job documentation to keep work orders moving efficiently.
• Review and clear job holds after required information has been confirmed and assist with final work order closeout activities.
• Research property damage matters, coordinate next steps, and arrange work when responsibility has been established.
• Provide general scheduling support for electric field work and assist the broader team with additional coordination needs as assigned.• Prior experience in scheduling, office support, or administrative coordination within a customer-facing environment.
• Strong customer service and verbal communication skills with the ability to provide clear guidance and manage follow-up effectively.
• Ability to organize appointments, confirmations, reminders, and related documentation with a high level of accuracy.
• Experience handling work order support, service coordination, or job scheduling activities is preferred.
• Comfort maintaining communication logs, tracking updates, and preparing routine status reports.
• Familiarity with customer account or contract-related processes and the ability to work across multiple support tasks.
• Background supporting utility, electric field service, property claims, or similarly structured operational work is an advantage.