Customer Repair Coordinator

Astronics Advanced Electronic Systems is on the lookout for a Customer Repair Coordinator to join our team based in Redmond, WA. JOB SUMMARY The Customer Repair Coordinator is responsible for assisting customers by providing processing orders, answering questions, and resolving customer problems and issues. ESSENTIAL JOB FUNCTIONS Process sales orders for repairs of customer owned property. Follow order from receipt to shipment. Verify orders for accuracy –billing/shipping information, payment terms, price, ship methods, etc. Work with other departments to resolve semi-routine customer order problems. Request updated information from customers. Provide quotes to the customer. Provide customer routine status updates including repair status, ship date, and AWB/Tracking number. Assist in training of less experienced employees Other duties as assigned. MINIMUM QUALIFICATIONS Education/Experience: High school diploma or equivalent required. Demonstrates competency (typically 2-4 years of direct experience in the essential functions of the position). Action Oriented: Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. Coordination: Adjusting actions in relation to others’ actions. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Quality of Work Output: The quality of goods and services produced in terms of errors, waste and rework required to meet standards, not considering other things like timeliness or quantity. Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Manufacturing environment Frequent contact with others via Instant Messages, phone, email and/or face-to-face discussions Work as part of a team. EMPLOYMENT ELIGIBILITY REQUIREMENTS As a US Department of Defense Contractor, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee's authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary. An offer of employment is contingent on successfully passing a background screening anddrug test which includes screening for the use of cannabis. Base salary range for this position is $21.93 - $29.67 per hour. Mid-point is $25.80. Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered. Astronics AES offers a competitive benefits package including: Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity. Save for the Future - 401K & Employee Stock Purchase Plan. Find Balance - Employee Assistance Program, work/life balance culture. Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year. Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For over 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, militaries, completion centers and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. The Company's strategy is to increase its value by developing technologies and capabilities that provide innovative solutions to its targeted markets. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... LinkedIn Profile Are you 18 years of age or older? * Select... Are you willing to relocate? * Select... Can you perform the essential functions of this job, with or without reasonable accommodation? * Select... Have you ever worked at Astronics before? * Select... How did you hear about this role? * Select... How soon are you able to start in a new role? * Please describe any additional experience, training, certifications, or competencies that demonstrate your fit for this role. * This role may involve access to items subject to U.S. export-controls laws or other applicable U.S.-government legal or contractual requirements. To assess whether any licenses, authorizations, or other exceptions are required, please indicate below whether you are a U.S. Person. If you are not a U.S. Person, the company does not guarantee and is under no obligation to seek such authorization if it would be necessary. This information is collected solely for this compliance purpose.Generally speaking, a U.S. Person is (1) a U.S. citizen; (2) a U.S. permanent resident (i.e., green card holder); or (3) a U.S. asylee.If you have any questions about this inquiry, please contact View email address on click.appcast.io. * Select... What are your compensation expectations? * Please acknowledge that you have reviewed the Astronics Applicant Privacy Notice, which explains how we collect, use, disclose, and retain applicant personal information and describes applicable privacy rights under the California Consumer Privacy Act, as amended. * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Astronics Corporation’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Astronics