Student Services Coordinator

Job Description This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Coordinates a variety of student success services, initiatives and programs to fully implement core matriculation services on campus. SUPERVISION RECEIVED AND EXERCISED Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers. REPRESENTATIVE DUTIES Coordinates an array of student success services that provide a pathway to degree/certificate completion and retention which includes, but not limited to, coordinating new student orientation, assessment, outreach, coordinates retention of current and prospective students, and follows up with students who are on probation. Coordinates student success services to prospective, new and continuing students in specialty fields, such as assessment, career and/or educational planning, registration, financial aid and scholarships, Extended Opportunities and Services (EOP&S), foster youth services, veterans, and/or other areas within student services. Assists students in determining program eligibility and obtaining information required to develop student educational, financial and career plans. Processes applications and forms according to established procedures; request transcripts, records and other information needed to determine status of applications and forms. Adhere to the requirements of FERPA as it applies to student records. Analyzes student data and certify eligibility for program participation as required; interpret, apply and explain complex rules, regulations, requirements and restrictions. Coordinates student and MIS data collection to assist students with scheduling participation in student success programs. Facilitates and interprets assessment tests and assessment instruments; analyze alternative courses of action and assists students in developing appropriate plans. Communicates with academic/career counselors, student service personnel, business leaders, social service agencies, community resources, educational institutions and others to coordinate outreach activities, workshops, and/or exchange information and refer students for further assistance. Maintains current knowledge of a variety of complex regulations, requirements and policies related to assigned specialty area. Prepares and maintain records, reports, lists and files related to assigned function. Develops forms, spreadsheets, databases, handbooks, manuals and other written materials to support student access and support services. Collaborates with classified staff and student workers in other departments to provide referrals or assistance to students or prospective students with various processes and activities. Coordinates and/or attends activities and events on or off campus as a representative of the college in relation to its student success initiatives. Performs other duties related to the primary job duties. CORE COMPETENCIES Analyzing and Interpreting Data Apply sorting, coding and categorizing rules Analyze data Read reports Draw meaning and conclusions from quantitative and/or qualitative data Customer Focus Attending to the needs and expectations of customer Seeks information about the immediate and longer term needs of the customer Anticipates what the customer may want or expect in a product or service Works across organizational boundaries to meet customer needs Reading Comprehension Understanding and using written information Knows the meaning of printed words; comprehend the literal meaning of text Make interpretations, applications, deductions, inferences, extrapolations from written information Professional and Technical Expertise Applying technical subject matter to the job Knows the rudimentary concepts of performing the essential technical operations Critical Thinking Analytically and logically evaluates information to resolve problems Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it May detect ambiguous, incomplete, or conflicting information or instructions Attention to Detail Focusing on the details of work content Shows care and thoroughness in adhering to process and procedures for ensuring quality Applies knowledge and skill in recognizing and evaluating details of work Applies skilled final touches on products Using Technology Working with electronic hardware and software applications Using basic features and functions of software and hardware Experiments and finds novel uses for standard features and functions Adds, improves, modifies, or develops features and functionality Team Work/Involving Others Collaborating with others to achieve shared goals Engages others for suggestions and ideas Writing Communicating effectively in writing Using correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structure Logically orders and structures ideas and progression of thought Adaptability Responding positively to change and modifying behavior as the situation requires Accept and adjust to changes and the unfamiliar Innovation Imagining and devising new and better ways of doing things Fix what is broken; find solutions and fixes with resources at hand Finds new approaches to performing familiar tasks Create and invent new ideas; envision the unexpected, unexplored, untried Listening Comprehend and verbal instructions and orally presented information Recalls or retrieves key points in a conversation Listen actively by rephrasing others’ input cogently and accurately Legal and Regulatory Navigation Understanding, interpreting, and ensuring compliance with laws and regulations Locates, understands, or provides factual regulator information Works within the bounds and limits of what is permissible Professional Integrity and Ethics Follows a clear‑cut set of rules Understands practical necessity of rules and ethical guidelines Shows consistency in behavior and judgment over a long term and varied situations Valuing Diversity Shows acceptance of individual differences Welcomes input and inclusion of others who may be different from oneself Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination Qualifications Education/Training: A Bachelor’s degree in Business, Management, Social Sciences or Human Services from an accredited college or university. Required Experience: Three (3) years of increasingly responsible experience in student services or related field. Equivalency Provision: In the absence of a Bachelor’s degree in Business, Management, Social Sciences or Human Services from an accredited college or university, an Associate’s degree in Business, Management, Social Sciences or Human Services from an accredited college or university and five (5) years of increasingly responsible experience in student services or related field is qualifying. Physical Demands and Working Environment The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work is performed primarily in a standard office setting with some travel as needed. Evening hours. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to frequently lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing Hear in the normal audio range with or without correction. Employment Requirements Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live‑scan services to be borne by candidate. Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement) Tuberculosis (TB) risk assessment Other pre‑employment requirements may be required depending on the position (i.e., certifications or licenses; see job posting qualifications section for details). Successful completion of all pre‑employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District’s Administrative Procedures and Board Policies. #J-18808-Ljbffr