Lead Account Executive

About the Opportunity Our growing client is seeking a dynamic and experienced SuretyAccount Executive / Team Lead to spearhead daily service operations whilemanaging a high-profile book of business. This is a hybrid producer-operationalrole split exactly 50% on senior account management and 50% on team leadership,mentorship, and workflow optimization. Responsibilities Splits time evenly between managing key accounts(50%) and guiding 3-5 Account Executives (50%). Oversees a high-volume, double-digit premiumbook of contract bonds. Handles end-to-end processing, includingbid/performance bonds, invoicing, printing, and shipping. Serves as technical escalation lead, providingdaily training and quality control. Partners with leadership to implementautomation, CRM tools, and AI-assisted workflows. Monitors key metrics (KPIs) like turnaroundtimes and accuracy to maintain service quality. NOTE: Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position. Job Type: Full-time, Permanent Benefits include: Medical, dental, vision. Work Set Up/Schedule Remote (8:30am to5pm / EST Hours Required) Requirements Bachelor's Degree is preferred. 7+ years of dedicated contract bonding and surety experience. Proven track record at an insurance agency, brokerage, or surety carrier as an Account Manager, Underwriter, or Producer. Ability to split workload 50/50 between running complex accounts and leading an Account Executive team. Expert knowledge of the full lifecycle of bid and performance bonds, including processing, printing, invoicing, and distribution. Hands-on experience using Applied Epic for bond management alongside basic Excel skills. Prior experience working within or supporting a team of at least 3-5 Account Executives. Enthusiasm for modern workplace technology, workflow automation, and AI-assisted tools (like ChatGPT). Preferred Qualifications (Nice to Have) Prior experience with HubSpot or similar customer relationship management platforms. Familiarity or hands-on experience using Tinubu software. Clear understanding of performance KPIs, specifically turnaround times and accuracy tracking. Background leading workflow-driven service, support, or operations teams. #J-18808-Ljbffr