IT Support & Systems Administrator

Job Description

Job Description

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

The Opportunity

TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to own the day-to-day employee technology experience at our Stamford headquarters.

You'll be the go-to resource for everything from laptop setup and new-hire onboarding to systems administration, troubleshooting, security, and SaaS management.

We're looking for a proactive problem-solver who takes ownership, delivers exceptional employee support, and embraces AI and automation to help us work smarter as we grow.

What You'll Do

• Employee Technology: Configure, deploy, maintain, and troubleshoot laptops, peripherals, office equipment, Wi-Fi, and conference room technology.

• Onboarding & Offboarding: Own IT readiness from Day 1, including equipment, accounts, permissions, MFA, and secure access removal upon departure.

• Systems Administration: Manage user accounts, permissions, licenses, and troubleshooting across Google Workspace, Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and other SaaS platforms.

• IT Support: Serve as the primary onsite resource for employee technology needs, resolving issues efficiently and coordinating vendor support when needed.

• Security & Compliance: Maintain device security, endpoint protection, access controls, and documentation while supporting HIPAA, SOC 2, Vanta, and audit readiness.

• Asset Management: Track company equipment, software licenses, device assignments, replacements, and lifecycle management.

• AI & Automation: Leverage AI tools to improve troubleshooting, documentation, workflows, and employee support while promoting responsible AI adoption.

• Process Improvement: Build scalable IT procedures, onboarding checklists, and self-service resources as TouchCare grows.

What You Bring

• 3+ years of experience in IT support, desktop support, systems administration, or a related role.

• Strong hands-on experience configuring, deploying, and troubleshooting employee computers and office technology.

• Experience administering Google Workspace , SaaS applications, user permissions, MFA, and access management.

• Knowledge of endpoint security, device management, software licensing, and IT asset tracking.

• Practical experience using generative AI tools and an interest in automation.

• Strong troubleshooting, organization, documentation, and communication skills.

• A service-first mindset with the ability to work independently and own issues through resolution.

Nice to Have

• Healthcare or health-tech experience.

• Familiarity with HIPAA, SOC 2, Vanta, or related security frameworks.

• Experience with Zendesk, Vitally, Salesforce, HubSpot, or ElevenLabs.

• Experience with workflow automation, managed IT partners, or building internal IT processes.

You'll Thrive Here If You Are...

• Hands-On: You enjoy solving problems, setting up technology, and being the person people rely on.

• Proactive: You anticipate needs and address issues before they become problems.

• AI-Curious: You actively explore how AI and automation can improve everyday work.

• Organized: You value documentation, security, and reliable processes.

• Service-Oriented: You communicate clearly and genuinely enjoy helping people.

• Accountable: You take ownership and follow through.

What Success Looks Like

• Day 1 Ready: Every new hire has secure, fully functioning technology and systems access.

• Employees Supported: Technology issues are resolved quickly and effectively.

• Systems Secure: Devices, permissions, and processes meet security and compliance requirements.

• Operations Scalable: IT workflows become increasingly standardized, automated, and efficient.

Why TouchCare?

Join a growing healthcare technology company where you'll have the opportunity to own and shape our internal IT function , introduce smarter processes, and make an immediate impact on the employee experience.

You'll work closely with leadership and cross-functional teams in a collaborative, fast-paced environment that values initiative, innovation, and continuous improvement.

Compensation & Benefits

Base Salary: $60,000–$80,000 annually, based on experience, skills, and qualifications.

Benefits: Medical, dental, vision, paid time off, parental leave, and additional company-sponsored benefits.

Location: Stamford, CT headquarters. This is a fully onsite position, 5 days per week.

TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.