Customer Success Manager (Low Touch, East Coast) - n8n | Remote (Boston, MA)

Customer Success Manager (Low Touch, East Coast) – n8n | Remote (Boston, MA)

n8n, the open workflow orchestration platform for the AI era, is seeking a Customer Success Manager (Low Touch) to manage a large portfolio of customers in a scalable way. This full-time, remote role offers $145,000/year , equity, and comprehensive benefits including health insurance, 401(k) match, disability coverage, and visa sponsorship (Germany only).

The successful candidate will combine hands‑on customer work with building scalable processes and automations, ensuring customers adopt n8n successfully and grow year after year.

• Job Title: Customer Success Manager – Low Touch (East Coast)
• Employer: n8n
• Pay: $145,000/year + equity
• Job Type: Full-Time
• Visa Sponsorship: Available for Germany; US applicants must have existing right to work

Key Responsibilities

Customer Success Management

• Onboard new customers and set them up for long‑term success
• Nurture expansion opportunities and manage renewals
• Proactively solve technical and commercial challenges across portfolio
• Manage customer communications and support escalations

Process & Automation Building

• Design playbooks, workflows, and automations to engage customers at scale
• Build systems to serve higher volumes efficiently
• Share best practices and continuously improve CS team processes
• Execute scalable initiatives (e.g., webinars, round tables)

Commercial Growth

• Lead expansion and renewal conversations to drive upsell/cross‑sell
• Progress order forms and collaborate with Sales teams
• Run quarterly business reviews to uncover growth potential

Operational Excellence

• Maintain accurate customer data and CRM records
• Lead projects to improve CS processes
• Collaborate cross‑functionally with Support, Sales, and Product

Candidate Requirements

• Customer Success expertise managing SaaS accounts, onboarding, and QBRs
• Curiosity and intelligence to quickly grasp customer needs and adapt approach
• Technical ability to build workflows in n8n and engage technical audiences
• Commercial acumen with experience in upsells and cross‑sells
• Strong communication skills and structured speaking style
• Process mindset with experience setting up CS tooling/playbooks

Preferred:

• Experience managing large, low‑touch customer portfolios
• Technical engagement experience with IT/engineering stakeholders
• Startup/scale‑up experience in high‑growth environments
• Familiarity with n8n or similar workflow automation platforms
• Competitive salary ($145,000/year) + equity
• Health, dental, and vision insurance
• 401(k) retirement plan with 4% employer match (US)
• Company‑paid disability and life insurance (US)
• Tuition reimbursement and annual learning budget (€1K or equivalent)
• Unlimited AI budget for productivity tools
• Regular hackathons and open‑source support ($100/month contribution)
• Remote‑first culture with team off‑sites
• Inclusive, ambitious, and transparent company culture (eNPS 94 in 2024)

About n8n

Founded in 2019, n8n is redefining workflow orchestration for the AI era. With over 650,000 active developers , 145k+ GitHub stars , and a $2.5bn valuation , n8n is one of Europe’s most promising SaaS startups. Backed by Sequoia and other leading investors, n8n empowers technical teams to automate faster and smarter with 500+ integrations and a thriving open‑source community.

Application Process

How to Apply:

• Apply via n8n’s careers portal.
• Highlight your Customer Success and SaaS portfolio management experience.
• Shortlisted candidates will be contacted for interview.