Customer Support Specialist II | Sun - Thurs 1:30PM - 10:00PM

Abbott seeks a Customer Support Specialist II to manage inbound and outbound customer contacts via phone, email, and voicemail for healthcare providers and internal teams. The role involves resolving service issues, maintaining knowledge of sales policies, and supporting process improvements within a remote customer care center.

Responsibilities

• Manage inbound and outbound customer contacts via phone, email, and voicemail
• Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
• Maintain current knowledge of sales policies, organizational structure, and sales initiatives
• Document procedures and identify opportunities for process improvement
• Meet attendance, quality standards, and training requirements

Requirements

• High school diploma or GED
• Three or more years customer service experience
• Three or more years sales or customer service experience with focus on exceptional delivery
• Strong verbal and written communication and problem-solving skills
• Ability to work independently and maintain schedule adherence
• Proficiency with computer and telephone systems simultaneously
• Authorization to work in United States without sponsorship

Compensation: $17.00–$34.00/hour