Diagnostic Imaging Scheduler

Job Family : Admitting Representative Travel Required : None Clearance Required : None What You Will Do: The Diagnostic Imaging Scheduler is responsible for coordinating and scheduling all diagnostic imaging appointments-including MRI, CT, Ultrasound, Mammography, Nuclear Medicine, and X-ray-for patients served at UAB St. Vincent's Hospital and affiliated outpatient locations. This role ensures all imaging orders are accurately scheduled, pre-authorization requirements are met, and patients receive clear instructions to prepare for their procedures. The scheduler serves as a vital liaison between patients, referring providers, clinical staff, and radiology departments to ensure a seamless, patient-centered experience. Key Responsibilities: Schedule diagnostic imaging procedures in accordance with physician orders, departmental protocols, and patient needs. Verify order accuracy, exam type, and required clinical indications prior to scheduling. Confirm insurance eligibility, benefits, and pre-certification or authorization requirements before appointments. Communicate appointment details, preparation instructions, and location directions to patients in a clear and compassionate manner. Manage scheduling requests received via phone, fax, EMR, or electronic order system. Coordinate appointment times to optimize modality utilization and reduce patient wait times. Work collaboratively with radiology technologists, nurses, and patient access representatives to resolve scheduling conflicts or order discrepancies. Maintain compliance with HIPAA and organizational privacy and confidentiality standards. Document all scheduling activity accurately in the electronic health record (EHR) and scheduling system. Adhere to service level expectations for call answer time, abandonment rate, and scheduling accuracy. What You Will Need: High school diploma or equivalent required. 1-3 years prior relevant experience What Would Be Nice to Have: Prior experience scheduling diagnostic imaging procedures or working in a radiology department. Associate degree or medical office coursework. Epic experience. Hybrid or onsite work based on departmental needs. Strong attention to detail and organizational skills. Excellent customer service and communication abilities. Knowledge of medical terminology, diagnostic imaging modalities, and insurance authorization processes. Proficiency with electronic scheduling systems and EHR (Epic experience preferred). Ability to work in a fast-paced environment while maintaining professionalism and accuracy. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. 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