Key Customer Success Manager - Strategic Accounts
$90k - $130kLHH US
I'm partnering with a global leader in supply chain and logistics to hire a Key Customer Success Manager (Direct Hire) focused on managing and growing high-value, strategic accounts. This is a client-facing role for someone who thrives on building executive relationships, driving measurable value, and influencing complex supply chain solutions across enterprise-level customers. APPLY NOW!! What You'll Do
- Own a portfolio of strategic accounts, driving revenue growth, retention, and long-term partnership success
- Build and maintain executive-level relationships, leading regular business reviews and strategic planning sessions
- Develop and execute account strategies that improve performance, optimize supply chain solutions, and expand services
- Partner cross-functionally to deliver results, resolve escalations, and ensure seamless global execution
- Bachelor's degree + 4+ years in customer success, account management in 3PL or 4PL logistics/supply chain
- Strong experience managing complex client relationships and influencing senior stakeholders
- Financial and business acumen with exposure to revenue ownership, forecasting, or account performance metrics
- Excellent communication skills with a consultative, solutions-oriented approach
- Hybrid role (4 days onsite in Chicago Central / Lincoln Park)
- Up to 25% travel (domestic + occasional international)
- High-impact position supporting enterprise-level clients and innovative supply chain solutions
- Salary: $90-130K base + 20% bonus
- Benefits: Medical, dental, vision, FSA, HSA, Paid Holidays, 2 Paid floating holidays, Flexible Time off, paid parental leave, paid volunteer time off, 401K with 6% company match, career development
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Vacancy posted 3 hours ago
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