Operations Assistant

Operations AssistantThe Operations Assistant plays a critical role in maintaining the speed, accuracy, and reliability of day-to-day terminal operations. This position exists to ensure freight flows without disruption, operational data remains accurate in real time, and cross-functional teams are aligned on execution. In a fast-moving logistics environment, even small delays or communication gaps can create downstream inefficiencies. This role directly mitigates those risks by owning load visibility, coordinating with multiple internal and external stakeholders, and ensuring operational systems reflect ground truth. Success in this role means shipments move predictably, exceptions are identified and escalated early, and the service center operates with precision, accountability, and minimal rework.Drive Operational Coordination and Load VisibilityTrack outbound loads daily and ensure system updates are accurate and timelyProactively communicate delays to leadership and cross-functional stakeholders before 11 AMMonitor pickup schedules and investigate loads that have not departed by 10 AMEscalate operational risks and delays to Linehaul and leadership with clear contextExecute Administrative and Documentation WorkflowsManage driver documentation, including IC paperwork, plates, IFTA, and compliance materialsCollect and route maintenance records to Safety to ensure compliance standards are metManifest inbound and outbound freight, ensuring documentation accuracy across systemsFile and maintain exception reports and operational recordsSupport Delivery Execution and Customer CommitmentsSchedule delivery appointments, including direct deliveries and divertsCoordinate redeliveries and obtain ACR (Additional Charge Request) authorizationEnter ACRs into systems with precision to ensure financial and operational alignmentPartner with brokers to secure rates for non-service point returnsResolve Operational Exceptions and Improve ThroughputTrace freight and investigate shipment issues across terminals and agent networksCoordinate with internal teams and external partners to resolve delivery disruptionsIdentify recurring issues and escalate patterns that impact service performanceSupport all terminals with system-related and operational inquiriesMaintain Operational Infrastructure and Team EfficiencyMonitor functionality of printers and administrative equipment within operationsProvide general administrative support including data entry, filing, imaging, and reportingPreset appointments for inbound freight and linehaul contractorsContribute to team-based operational goals and continuous improvement effortsPay: $18.00 per hourLocation: Onsite – Nashville, TNBenefits: Full benefits package including medical, dental, vision, 401(k), and paid time offPhysical DemandsLight physical activity performing non-strenuous daily activities of an administrative nature.While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, have color vision (ability to identify and distinguish colors) and talk and hear others in conversations via the phone or in person.The employee is occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 25 lbs.Work EnvironmentThe noise level is loud based on multiple printers and forklifts running outside of the door.Works in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.Might be required to occasionally work near toxic or caustic chemicals, moving mechanical parts and/or fumes or airborne particles.Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that "this is just how it works." We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.The foundation is already strong. Recognized as one of Built In Chicago's Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.