Accounts Receivable - Charge Back Specialist

Job Description

Job Description

A growing organization is seeking an experienced Accounts Receivable / Chargeback Specialist to join its accounting team. This position will work closely with customer Accounts Payable departments to ensure timely payments, resolve account discrepancies, and maintain accurate customer balances.

Responsibilities

• Contact customers regarding outstanding invoices and invalid deductions
• Monitor and reconcile customer account balances
• Research, validate, and resolve customer chargebacks and deductions
• Dispute invalid deductions and process credit memos
• Research and resolve on-account payments and account discrepancies
• Identify collection issues and implement solutions to reduce outstanding balances
• Maintain detailed documentation of collection activities and account resolutions
• Work closely with internal teams and customer AP departments to resolve issues
• Build and maintain strong relationships with customers and internal business partners
• Utilize SAP, customer web portals, Excel, and other systems to research and manage accounts
• Follow established credit and collection policies and procedures

Qualifications

• High school diploma required; college degree preferred
• Previous Accounts Receivable and/or Collections experience
• Chargeback, deduction, or cash application experience a plus
• SAP experience preferred
• Basic Excel skills
• Strong attention to detail and problem-solving abilities
• Excellent written and verbal communication skills
• Highly organized with the ability to prioritize and manage a high volume of work
• Professional and confident when communicating with customers and internal partners

Great opportunity for an experienced AR professional who enjoys problem-solving, customer communication, and resolving account discrepancies!