Front Office Professional

Job Description

Job Description

Wesson Family Hearing in Stockton, CA is looking for an energetic and motivated individual to assist the front office and represent our practice with professionalism. This position requires travel to both Manteca and Modesto.

Must be bi-lingual (Spanish)

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule

• Contact patients to confirm appointments.

• Track and report daily scheduling metrics.

• Effectively handle telephone inquiries.

• Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.

• Maintain patient records in billing/scheduling system and in hard copy.

• Type correspondence for professionals.

• Provide back-up billing support.

Position Qualifications:

• High School Diploma required

• 2 years front office experience

• Must be computer literate in all Microsoft Office programs.

• Must be able to work well independently and be detailed-oriented and organized.

The ideal candidate will also possess:

• Excellent people and customer service skills

• Ability to handle heavy phone work and provide top-notch service.

• Strong organizational skills.

• Excellent communication skills.

• Prior medical/healthcare office experience a plus!

• Independent worker who thinks on their feet.