IAM Operations Analyst

Provide operational support for the organisation's Identity Governance solution, ensuring the platform remains stable, secure, and available Investigate and resolve incidents affecting identity governance services, working across infrastructure, application, and directory environments to identify root causes Configure and maintain identity connectors, access policies, entitlement structures, and synchronisation processes Support the integration of new business applications into the Identity Governance platform, ensuring accurate provisioning and access management Carry out routine platform administration, including system monitoring, maintenance activities, upgrades, and health assessments Produce and maintain operational documentation, technical procedures, and knowledge articles to support consistent service delivery Assist with compliance activities by supporting access reviews, reporting requirements, audit requests, and remediation initiatives Work closely with security, infrastructure, and application teams to improve operational processes and enhance the overall IAM service Skills & Experience Experience supporting enterprise Identity & Access Management or Identity Governance environments Practical knowledge of identity lifecycle management, access provisioning, governance processes, and role-based access controls Exposure to IAM platforms such as RSA IGL (Aveksa) Working knowledge of SQL for querying, troubleshooting, or reporting purposes Strong analytical skills with the ability to diagnose technical issues and implement effective solutions A proactive approach to problem solving with excellent organisational and communication skills #J-18808-Ljbffr