Global Flagship Accounts Manager

Responsibilities Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction. Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth. Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization. Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value. Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services. Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline. Work closely with customers to demonstrate the value of additional software modules, features, or services. Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations. Ensure high levels of customer satisfaction to reduce churn and drive long-term retention. Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement. Provide insights on best practices and how customers can maximize the value of their investment. Identify early warning signs of potential churn and proactively address customer concerns. Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot). Provide regular reports on account health, revenue performance, and growth opportunities. Track and analyze customer buying behavior to refine sales strategies. Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs. Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs. Communicate customer feedback and feature requests to Product Management to drive improvements. Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. Work with Legal and Finance teams to ensure compliance with contract terms and conditions. Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements. Stay informed about industry trends, competitor offerings, and emerging technologies. Educate customers on industry best practices and thought leadership related to their business needs. About Fortive and Accruent Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We are a diverse team united by a dynamic, inclusive culture and energized by growth. We use the Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We never stop improving and innovating. Fortive: For you, for us, for growth. Note: About Accruent – Accruent is a leading provider of solutions for unifying the built environment, spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent serves over 5,000 customers in more than 100 countries worldwide. This description includes the basic job responsibilities and company context relevant to the role. We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Accruent