Operations Specialist

TSCM Operations SpecialistCrisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. We deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.We are seeking a TSCM Operations Specialist to support and develop Executive Protection (EP), Cyber Risk, and Technical Countermeasures security programs and operational capabilities. This is a hybrid role that blends field/operational support (travel, readiness, incident response) with program and operations execution (workflows, metrics, vendor coordination, and leadership briefings).The ideal candidate builds trust quickly with stakeholders and can translate ambiguous risk and operational needs into scalable programs, workflows, and measurable outcomes.The successful candidate will:Build strong relationships with internal stakeholders, partner teams, and industry peersApply creative problem-solving to complex operational and risk challengesCommunicate the business value of security programs and risk management strategiesLearn quickly and synthesize large amounts of new information into actionable outputsResponsibilitiesOperational & Field SupportSupport operational activities, including travel support, readiness, and time-sensitive taskingRespond quickly and creatively to security incidents, escalations, or crisis response, coordinating stakeholders and driving follow-throughSupport technical countermeasure operations as needed (e.g., equipment readiness, deployment coordination, documentation, and continuous improvement)Participate in on-call/weekend coverage as required. Approximately 50% of work may occur after hours, based on operational needs, travel, or incident responseRegular travel is requiredProgram, Risk, and Workflow ExecutionIdentify and assess emerging security risks relevant to executive protection and sensitive operations; document impact, likelihood, and mitigationsDeliver tactical outputs and strategic projects that reduce risk (e.g., playbooks, SOPs, checklists, escalation paths, intake/triage workflows)Support and develop policies, procedures, and improved operational workflows across TSCM programsWork with stakeholders to identify, scope, and prioritize new and existing initiatives within the portfolioCommunications, Stakeholders, and EnablementDevelop robust relationships with client stakeholders, partner security teams, and trusted external peersBrief leadership on emerging risks, operational gaps, and recommended strategies in clear, decision-oriented formatsLeverage tools, technologies, and AI platforms to improve efficiency (automation, reporting, knowledge management, and documentation quality)Support training, exercises, and readiness programs; help track completion and maintain operational standardsVendor ManagementManage, oversee, and provide feedback on vendors, including performance tracking and capability assessmentsSupport planning for vendor coverage, tooling needs, and service improvementsQualifications (Required)Relevant educational background and/or equivalent professional experience3–5 years experience supporting security programs and leading projects (planning, execution, stakeholder alignment, delivery)Demonstrated experience in at least one of the following domains:Technical Countermeasures/TSCM, information/cyber security operations, executive protection operations, or closely related security operations workStrong written and verbal communication skills, including comfort presenting and fielding strategic questions in real timeStrong organizational skills: prioritization, attention to detail, follow-through, and ability to manage multiple workstreams in a fast-paced environmentWorking knowledge of operational workflows and how to communicate business value, tradeoffs, and resourcing needsQualifications (Preferred)Experience building or improving risk methodologies (intake, triage, escalation, tracking, governance)Experience developing metrics/KPIs and recurring operational reportingVendor management experience (SOWs, performance reviews, renewal/coverage planning)Experience producing incident after-action reports, case studies, and operational advisoriesInformation SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.